American
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Cranky on the Web (May 10 – 14)
New Tokyo Haneda Flights: Some Strange Choices, Courtesy of the Feds – BNET Flight awards were handed out by the feds for…
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American Learns a Lesson in Communications (Or At Least, They Should)
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social…
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Cranky on the Web (March 29 – April 2)
Now Departing: Delta Cuts Ties with Midwest Airlines – BNET Midwest and Delta are no longer going to be frequent flier buddies.…
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JetBlue Partners with American; No This Isn’t an April Fools’ Joke
If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they…
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Cranky on the Web (March 15-19)
San Francisco Targets LAX In Fight for Connecting Travelers – BNET SFO wants Aussies and Kiwis to connect there instead of LAX.…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the…
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Are Wholly-Owned Regionals Safer? (Ask Cranky)
The discussion about how safe regionals are has been top of mind since the Colgan Air crash in Buffalo last year. A…
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Cranky on the Web (February 22 – 26)
First Class is Disappearing in Name Only – BNET Qantas is the latest to reduce First Class onboard, but it’s not really…
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American and British Airways Finally Receive Alliance Approval From the US (Tentatively)
About 10 minutes after the Wright Brothers put their first airplane into the air, American and British Airways applied for blanket codesharing…
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Cranky on the Web (February 8 – 12)
Social Media May be Hot, But It’s Not for Everyone – BNET I look at social media at the Singapore Airshow to…
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American’s Spin On Ending Same Day Standby Earns the Cranky Jackass Award
Earlier this week, American decided to stop offering free same day standby to customers who aren’t elite members in the AAdvantage program.…
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Cranky on the Web (January 18 – 22)
American Airlines, oneworld Increased Offer to Japan Air Lines May Not Be Enough – BNET American is desperately trying to keep JAL…