In my recent post talking about Delta’s move to reconsider change fees, I alluded to […]
Category: Tales From the Field
When you buy a ticket, it’s not always easy to find out all the fare […]
It’s pretty rare that a post in this series ends up being a happy, feel-good […]
Lufthansa is probably the most hated airline in the travel agent world these days for […]
If you were traveling in the eastern half of the country last week, you know […]
This is not the first time that I’ve ranted about British Airways’ customer service skills […]
I have a very strange Tales From the Field post this week. What’s so odd […]
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a […]
We all know how terrible the weather was to start the year, and of course, […]
We were faced with quite the dilemma this week at Cranky Concierge when we had […]
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there […]
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US […]