Tales From the Field

I find ethics to be very important, and that means I haven't tried to monetize this blog that way others might. It would be too much of a conflict of interest.

That reality made me think hard about what I could do, so I created Cranky Concierge air travel assistance. This business has done very well and that has allowed me to keep writing the blog. Every so often, we come across a problem with a client that I think is worth telling publicly. That's what you'll find in this section.

Know Your Fare Rules, Because The Airlines Don’t (Tales from the Field)

Sep 15, 2016 | 41 Comments

When you buy a ticket, it’s not always easy to find out all the fare rules that apply, but it’s … Read More

It’s the Little Things That Count (Tales From the Field)

Dec 24, 2015 | 18 Comments

It’s pretty rare that a post in this series ends up being a happy, feel-good story and I thought it … Read More

If You’re Going to Charge for Seat Assignments, Lufthansa, You Better Well Honor Them (Tales from the Field)

Sep 17, 2015 | 46 Comments

Lufthansa is probably the most hated airline in the travel agent world these days for a variety of reasons. It … Read More

A Day in the Life of Cranky Concierge During a Major Storm (Tales From the Field)

Mar 12, 2015 | 26 Comments

If you were traveling in the eastern half of the country last week, you know what a mess it was. … Read More

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

Nov 4, 2014 | 38 Comments

This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it … Read More