If You’re Going to Charge for Seat Assignments, Lufthansa, You Better Well Honor Them (Tales from the Field)

If You’re Going to Charge for Seat Assignments, Lufthansa, You Better Well Honor Them (Tales from the Field)

Lufthansa is probably the most hated airline in the travel agent world these days for a variety of reasons. It just started charging a surcharge for those who book through travel agent systems, first of all. But it’s also the random and never-ending strikes that have shaken confidence. I, however, …

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t be the last. For an airline that I think does a good job in the air, it’s amazing that it does such a terrible job on the …

United is Doing a Better Job of Reaccommodating Schedule Changes (Tales From the Field)

United is Doing a Better Job of Reaccommodating Schedule Changes (Tales From the Field)

I have a very strange Tales From the Field post this week. What’s so odd about it? It doesn’t involve me fighting an airline. In fact, this is a positive post about United. Seriously.

I’ve already ranted about the annoying increase in the number of schedule changes airlines inflict upon …

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