US Airways May Be Gone, But It Just Won an Industry-Changing Court Case Over Sabre

US Airways May Be Gone, But It Just Won an Industry-Changing Court Case Over Sabre

You might have thought that, with the American merger long-completed, US Airways was gone for good. This week, however, the airline won a major antitrust lawsuit over Sabre, the Global Distribution System (GDS). This case has obviously been in progress for years and years, and nobody actually expected it …

Airlines We Lost 2015

Airlines We Lost 2015

It’s the end of the year, and you know what that means. As we do every year, it’s time to look back and remember those airlines we lost. The biggest surprise is that SpiceJet is not on this list. It was teetering last year, but it shrunk and recapitalized …

American and US Airways are Doing Their Reservation System Migration Differently and It’s Paying Off

American and US Airways are Doing Their Reservation System Migration Differently and It’s Paying Off

When it comes to airline mergers, there is no bigger single milestone from a traveler’s perspective than the migration to a single reservation system. After that point, all reservations are in the same place and under the same airline code. It’s really when the other entity stops existing from a …

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)

This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t be the last. For an airline that I think does a good job in the air, it’s amazing that it does such a terrible job on the …

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