Talking Onboard Product with Virgin Atlantic’s VP of Customer Experience (Across the Aisle)

Talking Onboard Product with Virgin Atlantic’s VP of Customer Experience (Across the Aisle)

As you might come to expect from an entity affiliated with Richard Branson, Virgin Atlantic celebrated the launch of its Los Angeles to Manchester flight with a party in a warehouse district east of downtown LA. And since it was close to Virgin Atlantic’s 35th anniversary date, Sir Richard himself

Spirit’s Current and Future CEOs On the Airline’s Continued Operational Improvement (Across the Aisle)

Spirit’s Current and Future CEOs On the Airline’s Continued Operational Improvement (Across the Aisle)

Now I’m back with the second part of my discussion with current Spirit CEO Bob Fornaro and his successor Ted Christie.  In the first part, we focused on the network, but here we spoke about the operation.  When I first talked to Bob last year about it, things were

The Cranky Flier Interview: Hawaiian CEO Peter Ingram and SVP Revenue Management and Network Brent Overbeek

The Cranky Flier Interview: Hawaiian CEO Peter Ingram and SVP Revenue Management and Network Brent Overbeek

My vacation is just getting started, so enjoy this week of posts about my visit with Hawaiian. I’m back with regular content on July 3.

I mentioned in my trip report last week that I had to get to the Long Beach Airport for Hawaiian’s inaugural really, really early. That’s …

Across the Aisle from American President Robert Isom on Rising Oil Cost, Limits of Segmentation, and Getting Out in the Field (Part 2)

Across the Aisle from American President Robert Isom on Rising Oil Cost, Limits of Segmentation, and Getting Out in the Field (Part 2)

Welcome back for the second part of my interview with Robert Isom, President of American Airlines, while he was in Los Angeles for a town hall with employees. If you missed the first half, you can find it here. Let’s get right back into it.

Brett Snyder, Cranky Flier

Across the Aisle from American President Robert Isom on His Agenda, Operational Progress, and What It Means to Be the Best (Part 1)

Across the Aisle from American President Robert Isom on His Agenda, Operational Progress, and What It Means to Be the Best (Part 1)

On Friday, I had the chance to spend some time with Robert Isom, President of American Airlines, when he came to Los Angeles for a town hall meeting. I’ve long known Robert as a people person, ever since my first interaction with him more than 15 years ago when he

David Neeleman on the A330neo and Doubling TAP’s Presence in the US (Across the Aisle)

David Neeleman on the A330neo and Doubling TAP’s Presence in the US (Across the Aisle)

I’ve lined up a handful of interviews here on the blog which you’ll see in the next few weeks. Today, I’m starting with David Neeleman. As you know, David has been behind a lot of different airline projects, most famously the founding of JetBlue. But today we’re focusing on TAP …

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