Cranky Jackass
Air Canada Earns the Cranky Jackass Award For Continuing to Avoid Refunds

Air Canada Earns the Cranky Jackass Award For Continuing to Avoid Refunds

I thought this had been settled some time ago, but in Canada, the war continues. After airlines started playing games during the pandemic, the Department of Transportation (DOT) told airlines if they couldn’t deliver something close to what the traveler purchased, they had to give a refund. This message is … Read the post

Cranky on the Web: Recovery Thoughts, Frontier’s Middle Seat, Air Canada’s Refund Refusal, Change Fees

Cranky on the Web: Recovery Thoughts, Frontier’s Middle Seat, Air Canada’s Refund Refusal, Change Fees

I sat down with Courtney Miller for a 35 minute discussion that ranged from Hawaii’s uniqueness to through on the recovery. Come on, you know you were just looking for a good way to kill 35 minutes this weekend. Here you go.

Q&A: Why some Read the post

Air Canada’s Basic Economy Introduction Shows How a Even a Slightly Smoother Booking Process Makes A Big Difference

Air Canada’s Basic Economy Introduction Shows How a Even a Slightly Smoother Booking Process Makes A Big Difference

Following in the footsteps of its American counterparts, Air Canada has decided to join the Basic Economy club on some domestic Canadian routes. Ok, actually, it’s Economy Basic because, well, I guess Canadians need to do things just a bit differently. In true Canadian fashion, this implementation is friendlier than … Read the post

3 Links I Love: A Small United Airplane on the Horizon?, Air Canada Invades the US, and Black Friday Deals

3 Links I Love: A Small United Airplane on the Horizon?, Air Canada Invades the US, and Black Friday Deals

This week’s featured link:
United and ALPA Reach an Agreement in Principle to Extend Pilot ContractUnited Newsroom
United has been on a labor relations-roll since it kicked out its old CEO. It has a tentative agreement with its mechanics, it has decided to open negotiations with its Read the post

3 Links I Love – Southwest Shakes Up Small Cities, Emirates’s Godfather, and Air Canada’s Pit Crew

3 Links I Love – Southwest Shakes Up Small Cities, Emirates’s Godfather, and Air Canada’s Pit Crew

Last week, most of you liked the idea of doing a weekly news roundup, but not all. So I’m trying something a little bit different. I’m going to pick just a few links (3 this week), and then pick one as the featured link. That one will show up first … Read the post

Air Canada’s President Goes Across the Aisle to Talk About Adding Seats to Airplanes, the Rise of Rouge, and More

Air Canada’s President Goes Across the Aisle to Talk About Adding Seats to Airplanes, the Rise of Rouge, and More

When I was at the Boyd conference in Vegas a couple weeks ago, I had the chance to sit down with several airline execs. You already heard from Virgin America CEO David Cush on his grand plan to expand regulation. Now let’s move north of the border with Air … Read the post

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