Cranky in the News

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Could slot hoarding be the cause of your cancelled flight?
September 30, 2023 – Jennifer Leake

A half hour radio program talking about how slot coordination works.

Tarmac delays are all the (out)rage on social media. What you need to know
September 21, 2023 – Sasha Richie
(Syndicated with no subscription required)

Almost all airlines have similar contingency plans that meet the DOT’s standards, according to Brett Snyder, airline expert and founder of the blog Cranky Flier. That means that your experience in a tarmac delay shouldn’t vary much from airline to airline.

Delta changed its frequent flyer program — and customers are truly furious
September 18, 2023 – Edward Pizzarello

Brett Snyder, president of the Cranky Flier aviation site and Cranky Concierge travel service, wasn’t fazed by the announcement, saying: “Anyone who put value in SkyMiles and expected that to remain, what have you been watching the past few years?”

He adds the airline has had a number of instances in the past where it has promised one thing to SkyMiles elite members and delivered another.

“Delta believes it offers a premium product and a valuable slate of elite benefits that they can only offer to a set number of travelers,” Snyder says. “They have long subscribed to the belief that ‘if everyone is elite nobody is elite’. Upgrades, which are one of the holy grails of elite benefits, are more scarce today and the airline will likely continue to sell more premium seats.”

American Airlines dismantles its corporate sales division
September 13, 2023 – Robert Silk

Though American described the restructuring as a streamlining of its corporate and agency sales functions, airline industry analyst and travel advisor Brett Snyder has a different view. 

“They are taking the pieces of the sales team that they still want to keep and they are just divvying it up to different parts of the rest of the company. There is no centralized sales team anymore,” he said. “It just confirms what we all already know as agents, that American does not value its travel partners, its travel retailers as they call them, and effectively just tolerates them.”

For travelers who want to avoid babies and kids, one airline will test an adults-only section
August 29, 2023 – David Koenig

Brett Snyder, who runs a travel agency and writes the Cranky Flier blog, said Tuesday that there could be demand for adult seats.

“For a heavy leisure airline like Corendon, which is probably full of families with little kids, I can see the appeal for someone traveling without kids to pay extra to be away from them to have more peace and quiet,” Snyder said.

Then again, he added, people in the back of the adult zone might still hear crying, “so it’s like the old days when you were in the last row of the non-smoking section but could still taste that smoke.”

How to make that cheap Spirit or Frontier airfare even cheaper (hint: step away from your computer)
August 18, 2023 – Susan Glaser

One of the benefits to the airlines of all these optional fees is that they keep the carriers’ tax burden relatively low, said airline industry analyst Brett Snyder, who follows the industry at

Brett Snyder, the industry analyst, tried buying a cheaper ticket at the airport just once, to see how it works.

Snyder, who lives in Southern California, drove 10 minutes to the Long Beach Airport, where he got an hour of free parking. He bought a ticket on Allegiant and, as he recalls, “I saved a few bucks.”

He said he would never – ever – drive to Los Angeles International Airport to do the same. It’s too far away, too big and parking is expensive.

“You just have to think about it rationally,” he said. “If you can do it on your lunch break, great.”

How to Get Upgraded to First Class: Use Oversold Flights to Your Advantage
August 15, 2023 – Jessica Puckett

The best case for a free upgrade a traveler could make to a gate agent would be if no coach seats are available on the next flight but premium seats are open, according to Brett Snyder, president of Cranky Concierge, a firm that offers air travel assistance. “A traveler can say, ‘If you can get me on that next flight, I can go,’” Snyder says.

Getting upgraded in this manner is certainly not a straightforward process, but that doesn’t mean it’s not worth giving it a shot. “A traveler can always try,” Snyder says. “There’s no harm in asking.”

Frequent-Flyer Miles Are Hotter Than Cash This Summer
July 27, 2023 – Mary Schlangenstein

Brett Snyder, president of the Cranky Concierge travel planning firm and a former airline pricing analyst. Airlines sell miles to credit card, hotel and other partners at a set rate, have fairly fixed costs to run the program and can set the price to redeem awards.

“This is not a loyalty program—this is just another line of business, and they are maximizing it the best they can,” he says. “In theory, it puts less pressure on fares because they have a very significant secondary source of revenue that is wildly profitable.”

Airlines crack down on a money-saving hack: Skip-lagging
July 21, 2023 – Nate Boyle

Interview where I talk about the dangers of hidden city ticketing

Thousands stuck at airports amid flight delays and cancellations
June 29, 2023 – Tom Costello

Interview for the NBC Nightly News on flight delays and cancellations

Cancelled flights upset US travellers promised a smoother summer
June 29, 2023 – Claire Bushey in and Philip Georgiadis

If forecast storms along the US east coast come to pass, “that could make life tough” for air travellers, said industry analyst Brett Snyder, who runs the website ‘the Cranky Flier’.

“That’s the problem with summer storms,” he said. “You just never know how, where and when they’ll actually form.”

Will U.S. Airlines Recover by This Weekend?
June 29, 2023 – Bailey Berg

Brett Snyder, president of Cranky Concierge, an air travel assistance service (including urgent help when flights are canceled or delayed), echoed that sentiment, saying that airlines have said they “hope to be well into the recovery by the weekend.” But he added that it really all depends on external factors.

“Sunday and Monday look like stormy days up and down the East Coast,” Snyder said. “If that materializes in ways that block air traffic, then it could get ugly once again. But with summer storms, you just never know how or when they will materialize.”

A Guide to Awards Travel for Brand-New Frequent Fliers
June 23, 2023 – Ethan Steinberg

“The reality is that unless you really travel a ton, you’re not going to get most of those things—at least not in the way that you expect that you would,” says Brett Snyder, president of Cranky Concierge, a travel agency based in Long Beach, Calif.

Delta pushes federal law change for more flights from Reagan National
June 9, 2023 – Kelly Yamanouchi

On political issues, Delta is “pretty proactive on advocating for themselves,” said Brett Snyder, a former airline manager and author of While other airlines may defer to a consensus opinion from an industry lobbying group, “Delta is more than happy to go it alone and make some waves,” he said.

Analysts: An AA-JetBlue breakup could be complex, costly
June 1, 2023 – Robert Silk

According to the court order, American and JetBlue are not required to pull down the schedules they’ve jointly developed to this point. But because the order requires that they stop sharing revenue, if the airlines lost the NEA appeal, they’d want to reposition their competitive posture, said Brett Snyder, a travel advisor and airline industry analyst who pens the Cranky Flier blog

“In the long run, the inability to share revenue and coordinate means they can’t keep the structure the way they have it,” Snyder said. “American doesn’t even fly from Boston to New York anymore. They let JetBlue have it.”

Snyder said American could continue its slot leases to JetBlue. But if American, absent the NEA, wants to make a run at the New York-area primacy of Delta and United, it would have to retake those slots and invest heavily.

Summer air travel: Another season of ‘airmageddon’?
Podcast appearance

752 Breeze Airways, plus Cranky
Podcast appearance

Now Boarding: Everything you need to know about frequent flyer miles and airline status
May 21, 2023 – Leslie Josephs and Erin Black
Videocast appearance

Is Tuesday Still the Best Day to Book a Flight?
May 15, 2023 – Billie Cohen

“I believe that this probably came out of the early days of the Internet when airlines started putting out web specials that were usually on Wednesdays,” says Brett Snyder, who worked for several airlines before founding Cranky Concierge, an air-travel booking and emergency-assistance service. “Maybe it was Tuesday night.”

“Sometimes you’ll hear people say that it’s cheaper to book on the weekends, but that’s a warping of statistics,” says Snyder. He explains that weekends appear cheaper because the average expenditure on tickets purchased during the week is higher than what’s spent on the weekends—but the reason for that difference is not the actual cost of the fares, it’s who’s doing the buying and how much they’re willing to spend. “You get a higher percentage of leisure bookings made on the weekends versus corporate bookings which are made during the week,” he says, and weekends look cheaper because companies are willing to spend more on a ticket than regular people are.

“Fares are determined entirely by expected demand,” says Snyder. “If flights are expected to be full, or during peak times, then prices are higher. If demand is lower, they’ll bring prices down to try to keep the planes full.”

Why your flight is early, even when it’s late
May 3, 2023 – Andrea Sachs

“It takes longer to complete a flight, especially in the Northeast,” said Brett Snyder, president of Cranky Flier. “There’s more air and ground congestion.”

“So many things can impact just getting into the air or to your gate,” Snyder said.

“Some airlines will schedule more buffer,” Snyder said. “Others will go tighter on the schedule.”

Cleveland on short list for new Frontier Airlines crew base
May 3, 2023 – Susan Glaser

“When an airline opens a crew base – that shows staying power,” said industry consultant Brett Snyder, who operates travel site “It’s more of a longer-term commitment to a city and bodes well for future growth.”

US airlines plot a course away from another costly summer of chaos
April 24, 2023 – Claire Bushey

The latest aviation hiccup occurred on Tuesday, when a firewall failure at Southwest forced the airline to halt all departures nationwide. Though normal operations resumed quickly, industry analyst Brett Snyder, who runs the website Cranky Flier, said it would be harder to recover from a similar stumble during the summer, when flights are fuller and more travellers need to make connections.

The airlines “are certainly prepared to operate in a good weather environment”, he said. “Depending upon what Mother Nature throws at them, that’s when we’ll figure out how tested they are.”

Planning for summer travel? Expect full planes, high fares, long lines
April 21, 2023 – Susan Glaser

“If there are – when there are – summer thunderstorms, it will be even worse,” said industry consultant Brett Snyder, founder of

Despite some lingering concerns, consultant Brett Snyder said he doesn’t expect widespread flight cancellations in 2023 like what occurred in 2022.

“There was a very rapid ramp-up in 2022,” said Snyder, as demand surged following two years of pandemic restrictions. “This year they have a better blueprint to go on.”

While the long-term pilot shortage is still impacting airlines, Snyder said the airlines have largely solved their shorter-term, pandemic-related staffing problems.

The same cannot be said for the Federal Aviation Administration, which recently asked all major airlines to cut service in and out of the New York City area by as much as 10% this summer due to a shortage of air traffic controllers.

“That’s a red flag,” said Snyder. “They’re asking for a solution before anything has happened.”

Similar traffic control issues in Florida could lead to operational problems in the South, as well, said Snyder.

Despite the problems, Snyder believes the industry is in better shape than it was a year ago.

* Fly nonstop if you can. “That removes a lot of uncertainty,” said Snyder.

* Build in more time if you’re connecting. Airlines are selling itineraries with increasingly minimal connecting times – 35 minutes at Chicago O’Hare, for example, said Snyder. “That doesn’t give you much room for error,” he said. “That gives you no room for error.”

* Have an action plan in the event of trouble. If you see that weather might be a problem on your day of travel (or even if you don’t), research possible alternatives if your flight is delayed or canceled. What other carriers fly the route? Are there other airports nearby? If there is a problem, you want to be first out of the gate for any possible solution. “There may be a couple of seats on that alternative flight and the first two people to get them are the winners,” said Snyder.

Travel agencies say American Airlines’ support has plummeted
March 16, 2023 – Robert Silk

Snyder predicted that if this current strategy fails, American will attempt a rapprochement with the agency community. But if it succeeds, Delta and United will follow along.

Spirit, Southwest’s cheap flights to Florida, Las Vegas lead new RDU nonstops
February 27, 2023 – Lauren Ohnesorge

“The airlines are all monitoring to see what’s a new normal [versus] what just hasn’t come back yet,” Brett Snyder of Cranky Flier said in an email.

What to expect at Valley airports with the Super Bowl and Phoenix Open in town
February 9, 2023 – Lauren Gilger

I spoke with Lauren about this weekend’s Super Bowl and the impact on travel around Phoenix.

$112 for a carry-on bag? Airline fees are on the rise; here’s how you can save
January 19, 2023 – Susan Glaser

Brett Snyder, who follows the airline industry at, said fees have skyrocketed in recent years, not just on Frontier, but on Spirit and other low-cost airlines.

“I think they’re just really testing the market,” said Snyder. “Can we get this much? Let’s find out.”

Air travel expected to return to pre-pandemic levels this summer
January 18, 2023 – Hannah McKinlay

Airline expert and blogger Brett Snyder believes increased flight demand won’t be a concern for U.S. airlines.

“It’s a much bigger deal for Chinese and other Asian carriers,” he said.

For new RDU airline, FAA issues are part of the growing pains
January 12, 2023 – Lauren Ohnesorge

Brett Snyder, founder of Cranky Flier, said it’s “hard to say what the ultimate effect will be” regarding the FAA outage. But flights were grounded for hours “and that has to have an impact on operations.”

“The chaos created by the FAA now puts the recovery back in the hands of the airlines, and they’ll do the best they can.”

Airport Chaos: A Look at the Computer Breakdown That Caused Widespread Flight Disruptions
January 11, 2023 – Tom Krisher and David Koenig

The government has no legal obligation to reimburse travelers, which is maddening, said Brett Snyder, a travel agent and author of the “Cranky Flier” travel blog.

“Secretary Buttigieg should set the right example here and reimburse people directly from the government coffers,” he said.

Southwest Airlines operation failures during blizzard to cost up to $825mn
January 6, 2023 – Steff Chávez and Claire Bushey

But industry analyst Brett Snyder, who runs the website the Cranky Flier, said he expected few customers to balk at choosing Southwest in the future.

Travellers who were stranded are “currently being showered with money and points, so that helps get you back on the plane again”.

Moreover, many US airports are dominated by a single carrier, and consumers tend to have short memories.

“People like to talk a big game, but they don’t actually do anything about it,” he said. “If I wanted to walk away and make a statement as a traveller, it means I would either have to pay more or go to a different airport. It’s a trade-off of convenience, and Southwest knows that. Every airline knows that.”

Mesa and American cutting ties as regional airline expands deal with United
December 17, 2022 – Leslie Josephs

“This is 100% about pilots,” said Brett Snyder, founder of Cranky Flier travel website and a former airline manager.

USA TODAY analysis: Here are the 10 airports with the most flight cancellations around the holidays
December 15, 2022 – Zach Wichter and Dian Zhang

Weather is typically the biggest factor when it comes to airline reliability, according to Brett Snyder, author of the Cranky Flier blog and owner of the Cranky Concierge travel agency. 

“It’s the wildcard that keeps on giving,” he said.

But, Snyder said, that’s no guarantee that the December-January rush will be the same. Travelers shouldarm themselves with as much knowledge as possible before their trips. 

“You should make sure that you’re aware of your airline’s policies,” he said. And in the event of a cancellation or a long delay, he added, “if you’re willing to do the work, try and find what your (alternative travel) options might be in advance.”

Why RDU’s next transatlantic flight could come from a budget carrier
December 13, 2022 – Lauren Ohnesorge

Brett Snyder, president of Cranky Flier, said ULCCs look for markets with short flights and high fares. RDU, which “hasn’t really built back as well as some other markets” post-pandemic, fits the bill.

The carriers’ model relies on their ability to grow quickly – “when they grow, they bring in younger, cheaper labor and it helps get the overall cost lower.”

“If you ever run out of the ability to grow quickly and easily, you may find yourself in trouble because then your cost will start rising and it can hurt your ability to keep your fares low,” Snyder said.

“There is no low cost fuel,” Snyder said. “When you’re flying long haul, you have to pay for the same fuel … it’s harder to get the cost advantage … so one way they do that is use smaller, efficient airplanes.”

Snyder said that brings RDU and other East Coast airlines a potential proximity advantage. In the case of Belfast-based Fly Atlantic, it’s planning to use narrow-body aircraft, which can only fly so far, he said.

“They’re drawing a circle, and they’re looking at what would fall under that circle,” he said, noting that other carriers looking to maximize savings through smaller aircraft may cast a wider net to mid-sized markets as a result. Aer Lingus, based in Ireland, has a nonstop flight to Cleveland – taking advantage of narrow-body aircraft, Snyder said.

Before the pandemic, Aer Lingus had been in talks with RDU about a possible flight to Dublin. While Dublin and Belfast may not be able to support a flight by themselves, that’s potentially where low cost connections to other parts of Europe could work in the math’s favor.

Snyder said incentives RDU offers could also help lure an ULCC across the Atlantic.

“If RDU has a rich incentives program, some of the airlines are more than happy to take that money and burn through it,” he said, though he added that it wouldn’t be surprising to see the airline leave when the money is gone.

A new ultralow-cost airline aims to test the transatlantic market
December 3, 2022 – Robert Silk

Brett Snyder, a travel advisor who is author of the Cranky Flier blog, argued that unlike Iceland, Northern Ireland isn’t a strong tourism market. As a result, Fly Atlantic wouldn’t be able to readily draw customers by offering free, multiday stopovers in Belfast, as Icelandair has successfully done in Reykjavik. 

Furthermore, the carrier will face competition on its European legs from discount carriers already operating at Belfast Airport, most notably EasyJet. 

Why air travel over Thanksgiving went so much better than over the summer
December 2, 2023 – Mark Brodie

I spoke with Mark on The Show to talk about what happened over Thanksgiving… or more like what didn’t happen.

Crowds at This Airport Are So Bad, Travelers Have Been Paying Up to $1,250 to Jump the Lines at Security
November 2, 2022 – Blane Bachelor

“You’ve seen all these other airports start lifting reductions, while Amsterdam is reducing the capacity for the fall months to even lower than what it was in the summer,” says Brett Snyder, president of Cranky Concierge, which provides air travel assistance, and airline industry blog Cranky Flier. “There has clearly been some issue that they aren’t capable of solving.”

Snyder, who lamented Schiphol’s “painful descent” in a recent Cranky Flier post, said he is also troubled by the long-term outlook at Schiphol in light of the Dutch government’s plans to cut the number of flights allowed from around 500,000 to 444,000 to reduce noise and air pollution. Schiphol management and airline industry groups have sharply criticized the move.

“This is a real issue, and you need to look no further than London to see that when governments refuse to try to meet the increasing demand over time, those airports lose their significance over time,” Snyder said. “The Dutch are following a similar playbook here right now.”

Lufthansa says AirTags are allowed in checked luggage after confusion over ban
October 12, 2022 – Kim Bellware

Brett Snyder, president of the air travel industry blog Cranky Flier, said regulators are responsible for keeping up with changing consumer technology that may pose safety concerns aboard planes.

“The airlines, until they have clarity, can interpret [regulations] however they see fit,” Snyder said. “And Lufthansa tends to be a very conservative company, so it’s not surprising they’d default to ‘you can’t use this.’”

And while AirTags are again cleared for takeoff in Lufthansa cargo holds, tracking lost bags only does so much good, Snyder said.

“I think the AirTags thing is funny. If my bags are lost, the airline isn’t going to listen to what I say,” Snyder said of the information supplied by his AirTags. “Maybe it’s peace of mind knowing my bags still exist … somewhere.”

Nonstop service between Cleveland Hopkins and Dublin launches May 19 on Aer Lingus
September 28, 2022 – Susan Glaser

Brett Snyder, who follows the airline industry at, said Aer Lingus is a cross between a business-centric carrier like British Airways and more leisure-focused airlines that target price-conscious travelers. The carrier has flat-bed seats in business class but charges extra for seat assignments in economy class.

He noted that many connecting flights to the rest of Europe won’t have business-class seating. “It may not be quite the same experience.”

“Still, he said, “This is great for Cleveland. This is a really nice way to connect to Europe.”

The completely correct guide to the rules of baggage claim
September 22, 2022 – Natalie Compton

“The old black roller bag — everyone’s got one,” said Brett Snyder, who runs the Cranky Flier consumer air travel blog and Cranky Concierge air travel assistance.

If you have one such bag, save yourself some anxiety by adding a personal touch, like an ornate luggage tag or a ribbon around the handle, “just something to make it distinguishable,” Snyder said.

“Think about people behind you and offer to help get their bags off or ask them what they’re looking for,” Snyder said. “But … once you have your bag get out of there.”

“Some people are just like, ‘It’s not here. It must be lost,’” Snyder said. Before you jump to that conclusion, Snyder says to see if you’re sharing a carousel with another flight — there’s a chance they haven’t offloaded your plane yet. Or your bag could have been on a cart that’s lagging behind.

“You are requesting help from the only person that’s likely to be able to help you, and if you’re yelling at them, they’re not going to feel very motivated to help you,” Snyder said.

There is no conspiracy to ruin your day, or interrupt your travel. “They want to get you out of there,” Snyder said. “The last thing they want is to have to deal with the issues.”

Plane-spotters from around the world flock to LAX In-N-Out
September 21, 2022 – Dave Stoelk

Here’s a video look at this year’s Cranky Dorkfest.

Hundreds of AvGeeks descend on LAX for annual ritual of burgers and planespotting
September 18, 2022 – Ethan Klapper

The event was started about 10 years as an informal gathering by Brett Snyder, who writes the eponymous Cranky Flier airline industry blog. It’s grown since, and in recent years has become an unofficial place for airline executives and other industry insiders to gather, along with casual AvGeeks and families. At the 2019 Dorkfest, then-United Airlines CEO Oscar Munoz attended.

“It was fun when Oscar came that year,” Snyder, who was wearing a shirt with the logo of recently-defunct ultra-low-cost carrier aha! told TPG.

Holiday airfare will be most expensive in 5 years as pandemic fears wane
September 12, 2022 – Leslie Josephs

But Brett Snyder, founder of the Cranky Flier travel website and a former airline manager, warns cheap fares might be hard to find on any day this holiday season because airlines have improved their control over how many seats they sell.

“Airlines are so much better at this now,” Snyder said. “Now they just fly a lot fewer flights on Christmas Day. If it is cheaper, it’s not significantly cheaper.”

Your conspiracy theories about Southwest’s boarding policy are wrong
September 6, 2022 – James Bikales

“It’s surprisingly complicated,” said Brett Snyder, who runs the Cranky Flier consumer air travel blog, noting some aspects of the boarding assignments on Southwest remain a “black box,” even to travel experts.

“You may even have A1, and you may not be the first person on that airplane,” Snyder said.

“If you have little kids, it’s probably not worth it to buy EarlyBird because you’ll really not have much trouble finding seats together,” Snyder said.

“As far as we know, when you’re doing regular check-in, it is strictly in order of when you click the button,” Snyder said. “It does matter to the second — you just have to be ahead of everyone else.”

Snyder said he generally doesn’t buy EarlyBird when he’s traveling alone because he can usually secure a non-middle seat with regular check-in.

“If I check in myself right at 24 hours, I’m probably going to get nothing above the low B area,” he said.

Though he recommends checking in as close to 24 hours out as possible, Snyder said passengers who can check in closer to the flight can occasionally take the boarding position of another passenger who canceled at the last minute.

On a full flight, however, every middle seat will be filled, so Leff said he goes straight for the “infinite legroom” seat, the window seat behind the exit row, which is missing a seat in front of it. Snyder called it Southwest’s “golden seat.”

Airlines promise the U.S. government they’ll feed and house stranded passengers
August 31, 2022

I joined this radio show to speak about the (limited) impact of new DOT rules.

Fall flight cuts reflect new normal for passengers
August 23, 2022 – Ivan Pereira

“These cuts are, right now, placeholders,” Brett Snyder, the president of Cranky Concierge travel assistance, told ABC News. “Typically, airlines plan out their flights about 100 days out, but those can change based on demand and other factors.”

Still, he said the situation should push the industry to rethink the way it plans out its future flights.

Snyder also noted that the fall typically sees a decrease in planned flights in October and November, even before the pandemic, and these new numbers reflect the fact that the industry is still recovering.

He added that passengers looking to book a flight during those two months shouldn’t worry because airlines have, in the past, added extra flights closer to departure based on demand and timing.

“I would bet we would see more flights added around Thanksgiving,” he said.

Snyder agreed that the airlines do not want to lose the revenue or their customers’ trust as they continue to rebound from the pandemic and will do everything they can to accommodate their request. He added that the situation should prompt the carriers to come up with a new system where they schedule their flights more accurately in advance to avoid any more problems that can occur from outside factors.

“They need to create a better placeholder, but that’s been hard because demand has been so variable since the pandemic,” he said.

Airlines delayed more than 8,000 flights in a stormy start to the week
August 23, 2022 – Natalie Compton

“Newark — that’s the seventh circle of hell,” said Brett Snyder, who runs the Cranky Flier consumer air travel blog and Cranky Concierge air travel assistance. “That is an absolute worst-case, miserable performance.”

More than 2 years into pandemic, drastic airline schedule changes are still the norm
August 17, 2022 – Ethan Klapper

“They will start off and they will get rid of routes that they say, “Well, we know this isn’t gonna happen,’” Brett Snyder,  who writes the airline industry blog Cranky Flier and operates travel agency Cranky Concierge, said. “And then they just kind of go from there.”

Some of the cuts are still driven by COVID-19 restrictions, particularly in Asia, Snyder told TPG in an interview.

“This weekend, Delta just canceled much of Asia through the winter schedule,” he said. “If you were to look at Asia in March [2023], I’d say it’s probably pretty accurate as of now. Would they have known three months ago that Asia still wouldn’t be open? Probably not.”

“If you’re looking at a domestic schedule for March, well, that’s just not based in reality anyway,” Snyder said. “So you have different parts of the schedule that seem accurate at different times.”

There is nothing wrong with booking far in advance — especially if you find a good deal, Snyder said. However, you have to be flexible and expect multiple schedule changes — especially during the pandemic era.

“If you see a fare you like, go ahead, just make sure that you’re flexible because what you book today is not what you’re going to fly,” he said, acknowledging that many flyers booking far in advance are likely to see changes.

Snyder’s top tip for dealing with a schedule change is to know your carrier’s rules related to the issue. Those rules are published on each airline’s travel agency site (AmericanDeltaUnited) and can put you ahead of others in similar situations if you know what to ask for.

“If you know the rules, that’s already a step up, so then you can say, ‘All right, let’s see if I could find something on my own,’ which I always like to do because oftentimes if you’re just calling someone or looking at the automated options online, that’s not going to be the full subset of what you might be able to do,” Snyder said.

He also recommends being persistent when calling airlines about schedule changes — especially when they want to just offer a refund to make a problem go away. Accepting a refund might sound like a good idea, but it could end up costing you more money than the refund to rebook once you cancel the ticket.

“In that case, that doesn’t mean you can’t still keep pressuring and say, ‘Look, you know, you need to do something to fix this,’” Snyder said. “You may or may not get somewhere, but you don’t have to take no for your first answer.”

Sometimes — just sometimes — you might actually come out ahead due to a schedule change. Snyder shared a hypothetical of booking a flight for the Saturday after Thanksgiving with the hope of actually traveling that Sunday, which is historically the busiest travel day of the year. The Saturday flight might be cheaper than the Sunday flight, so you buy it even though it’s coming back a day earlier than you hoped. However, if the Saturday flight ends up being canceled and you’re re-accommodated on Sunday, you come out ahead after all.

“People who really want to save a buck — I mean, there’s a risk, this is a bet that you’re taking — but you can look and see what the rules are,” he said. “There is always the possibility to actually benefit from a schedule change if you’re willing to play the game.”

Smartest Airports for Making Connections
August 11, 2022 – Billie Cohen

Thanks to our go-to air-travel gurus for their input and first-hand experience recommending the best airports for connections: Brett Snyder of Cranky Concierge, and Gary Leff of View From the Wing. (Hear more from both of them in our Q&A travel talk on the best flights, fares, miles and seats.)

JetBlue triumphs in Spirit deal. Now, its real challenges begin
August 8, 2022 – Robert Silk

Analyst Brett Snyder, who pens the Cranky Flier blog, said he expects the DOJ to use its review of the proposed JetBlue/Spirit merger to extract a pound of flesh from the Northeast Alliance, which it opposes. A trial on the DOJ’s lawsuit to break up the alliance is scheduled to begin Sept. 26.

More broadly, Snyder questioned the overall utility for JetBlue of taking over Spirit’s network. He said that many routes Spirit operates aren’t likely to be successful when flown under JetBlue’s higher-cost model, citing as examples routes from Las Vegas to Boise, Idaho, and Albuquerque, N.M. 

“My assumption is that when this is all said and done, JetBlue isn’t going to fly the same routes as Spirit flies today,” he said. 

Snyder added that JetBlue seems unable to settle on a uniform approach to growth. On the one hand, the company has paired with network carrier American in the Northeast. On the other, it wants to merge with ultralow-cost carrier Spirit. 

“There does seem to be a rudderless strategy,” he said. 

RIP, Spirit — America’s most hated airline
August 5, 2022 – Hannah Sampson

Still, said Brett Snyder, founder and author of the airline industry site Cranky Flier, many carriers are dealing with disruption, and Spirit “has been running a fantastic operation.”

“Spirit has a legacy,” he said. “They fly for cheaper than many other airlines in a lot of markets and, you know, in some cases they provide a better alternative. In some cases, they’re the only one.”

Snyder said that if the deal to be acquired by JetBlue is approved, the customer reaction is likely to vary.

“There will be people that will be glad to spit on their grave if they go,” he said. “But there will be people that miss them.”

One group in particular, he said, has gotten a lot of mileage out of Spirit: “The late-night comedy hosts will miss it.”

Snyder believes others will seize the opportunity to fill whatever gaps Spirit leaves in the ultra-low-cost space — particularly competitors Allegiant Air and Frontier.

JetBlue-Spirit merger could put RDU terminal space up for grabs
July 28, 2022 – Lauren Ohnesorge

“JetBlue’s plan seems to be to just absorb Spirit into JetBlue and keep the JetBlue model going forward,” Brett Snyder, founder of travel blog Cranky Flier, said. “So, however JetBlue feels about RDU today will likely be how it feels after this is all done. And however Spirit feels about it will no longer matter.”

What Spirit-JetBlue merger could mean for flyers, South Florida
July 28, 2022 – Liane Morejon

“I don’t think there’s a reason to suspect that JetBlue would just pull everything out of South Florida,” industry expert Brett Snyder, with Cranky Concierge, said.

“Consumers can probably expect higher fares, potentially less service or service going to different places,” Snyder said. “We really just don’t know exactly how this will play out.”

With Frontier out, JetBlue likely to buy Spirit; higher airfares possible at Philly and Baltimore?
July 27, 2022 – Seth Kaplan

“It doesn’t mean anything for Harrisburg in the sense of Frontier being there,” said Brett Snyder, president of Cranky Flier and an industry expert. “I think if they’re happy there now, they’ll continue to be happy there. And that wouldn’t change.”

“JetBlue brings definitely a higher level of service with more legroom and, you know, fancier in-seat TV — things like that,” Snyder said. “But it does come with higher fares than what Spirit will offer today. So if there is growth from the combined airline, it will be at a higher fare than what we see today.”

The Myth of Best Day to Buy Cheap Flights | Expert Interview with Brett Snyder
July 19, 2022

Another vote delay leaves Spirit’s merger with Frontier in question while JetBlue circles
July 8, 2022 – Leslie Josephs

“Spirit’s board is hell-bent on a Frontier deal. They’ve never wavered,” said Brett Snyder, a former airline manager who now runs the Cranky Flier travel site. “Their challenge is how do they get the votes?”

“With the Frontier deal, you’re putting faith in what happens after the merger to make your money. With JetBlue, it’s: Here’s the money, take the money, go away,” Snyder said.

KNX In Depth: Jan. 6th Committee looking for its “John Dean moment”– Boris Johnson will soon be out as UK Prime Minister–Where are the COVID-19 vaccine updates?–Brad Pitt says he can’t remember faces
July 7, 2022

Talking about how the 4th of July weekend went on this radio chat show. Starts at the 23:55 mark.

Why the skies have not always been so friendly to travelers this summer
July 6, 2022

Talking about how we got to this summer of misery with airline travel.

Millions Expected to Travel Fourth of July
July 2, 2022

Patience, preparation urged as Bay Area airports brace for July 4th travel rush
June 30, 2022 – Andria Borba

“It’s going to be tough. We’ve had pretty poor operations from the airlines this whole summer so far, but now you’re in a holiday weekend – so you have even more people trying to travel. Delta is already seeing the writing on the wall. Other airlines know it’s going to be a real challenge,” said Brett Snyder of Cranky Concierge.

“Be patient. Know that the people at the airlines that you’re interacting with – they have been dealing with this for weeks. They’re exhausted. They’re doing their best. They want to help you get where you’re going – so just be nice to them. They’ll get you where you need to go eventually,” said Snyder. 

‘It’s bad to fly right now:’ Travelers, airlines brace as summer hits busiest stretch
June 30, 2022 – Kyle Arnold

“It’s not overblown this year for once,” said Brett Snyder, a travel consultant who runs the blog. “It’s bad to fly right now.”

Airlines, FAA spar over flight delays as crucial Fourth of July weekend approaches
June 24, 2022 – Leslie Josephs

Brett Snyder, founder of the Cranky Flier travel website, said: “It’s hard to assign fault because everyone’s at fault.”

“Because demand is so high, the airlines are trying to fly as much as they can,” Snyder said. “People think fares are high now, imagine if airlines flew less.”

Bay Area air travel soars with new routes but bottlenecks confront passengers
June 20, 2022 – George Avalos

A rebound is also underway for airports throughout the United States, according to Brett Snyder, founder and author of the Cranky Flier airline industry site, surging dramatically from last summer.

“Nationwide, things are absolutely booming,” Snyder said. “Demand is enormous for domestic travel and nearby international travel — Latin America and Europe especially.”

“San Jose is more of a business market and not as much of a leisure market, and business travel has recovered very slowly,” Snyder of Cranky Flier said. “San Jose has struggled more than other markets to recover. It’s tied to Silicon Valley, which is really a business market.”.

“Things are tougher for San Francisco airport because SFO is a gateway to the Pacific,” Snyder continued. “Hong Kong, Shanghai, and Beijing are still constrained. Even South Korea and Japan are only slowly starting to open.”

“There is a huge amount of demand based on a limited supply of flights,” Snyder said. “Airlines know demand is really high, so prices are rising.”

The cost of hopping on a plane to get away from it all is skyrocketing

Brett Snyder, who writes the Cranky Flier, says demand is way up. The industry blogger also says new regulatory challenges make it harder to add planes to airline fleets. All this since problems surfaced with the Boeing 737 MAX.

BRETT SNYDER: What’s happened now is the FAA has really gotten much tougher. And because of that, there are airplanes that were supposed to be delivered that are still waiting in regulatory land.

SNYDER: The airlines received a lot of money from the federal government. And as part of that, they weren’t allowed to lay people off. However, they were allowed to offer early retirements, buyouts, all sorts of things. And so that’s what they did. And you see some airlines – Delta, for example, dropped nearly a third of its workforce.

US lifts COVID-19 test requirement for international travel
June 10, 2022 – Zeke Miller and David Koenig

Brett Snyder, a travel adviser who writes about the industry at, said the requirement has caused some people to postpone international travel.

“It’s not that they are afraid of getting sick, they don’t want to get stuck,” Snyder said. He thinks there will now be a surge in booking those trips, “which, if anything, will lead to higher fares.”

United Airlines takes the lead in lift to Europe
June 1, 2022 – Robert Silk

Airline industry analyst Brett Snyder, who writes the Cranky Flier blog, said that the buildup is partially a manifestation of aircraft availability. As it was before the pandemic, United is by far the largest U.S. carrier in terms of service to Asia. But with travel recovery to Asia lagging well behind Europe, United has an especially large number of aircraft that would normally serve Asia to redeploy. 

Snyder said he expects the current dynamic, with United offering the most Europe lift and American a distant third, to be short-term. 

“Give American more aircraft and they’ll come back,” he said. 

Still, he expects United to remain in some of the experiential European markets it is launching this year. 

“I would be shocked if all these come back next year. Some will probably do better than others,” he said of routes like the Canary Islands, Mallorca and the Azores. “But United is going into this thinking that these can work.”

With Summer Travel Heating Up, Airlines Brace For Turbulence
May 27, 2022 – Nik Popli

Airports haven’t been this busy since the start of the pandemic two years ago, when airlines saw record-low passengers and deep financial losses, says Brett Snyder, author of the Cranky Flier airline industry site. That might be a good thing for the travel industry, but not as much for customers this summer.

These Two U.S. Airlines Have Plans to Make Flying in Coach Better
May 26, 2022 – Jessica Puckett

As airfares continue to climb and carriers look to tackle issues like ongoing staff and pilot shortages, airlines are looking for new ways to entice travelers to book with them. “Both of these airlines have come to the realization that they need to invest in their onboard products to appeal further to travelers,” says Brett Snyder, an airline expert and founder of Cranky Concierge.

Indeed, the changes address inconveniences that passengers and airline experts alike have bemoaned for some time. “For Southwest, slow Wi-Fi and no power was a glaring hole in the product offering that it has finally decided to rectify,” Snyder says.

The Worst-Case Scenario Guide to Summer Travel
May 25, 2022 – Dawn Gilbertson

How Buy Now, Pay Later is changing how consumers think about travel
May 6, 2022 – David Landsel

“There’s no risk to the airlines, the third-party services are the ones taking on all the risk,” says Brett Snyder, founder of Cranky Flier, a popular industry blog. “It certainly has the ability to open up more travel opportunity for those who don’t have the cash to pay outright for travel.  This is particularly good news for low cost operators who tend to appeal more to those on a tighter budget.”

“It’s that land grab—get the customers,” says Cranky Flier’s Snyder.

The Cranky Flier: Ditching mask mandates won’t affect air travel’s COVID recovery
April 21, 2022 – Lauren Gilger

A federal judge effectively ended the Biden administration’s mask mandate on public transport, including airplanes, this week. And almost immediately, major airlines and airports around the country told travelers they can shed their masks.

On the April 20 episode of The Show, a public health expert shared her concerns that this move will contribute to the spread of COVID-19, especially for vulnerable populations.

Now, let’s take a look at how this major shift in pandemic travel guidelines might affect the airline industry.

For that, The Show spoke with Brett Snyder, also known as the Cranky Flier, a blog where he tracks the latest news in the airline industry.

TSA won’t enforce mask mandate after judge rules against CDC
April 18, 2022 – Lauren Ohnesorge

Brett Snyder, president of airline industry blog Cranky Flier, doesn’t think lifting the mandate will really make a difference to airports.

“Travel is booming right now,” he said. “The mask mandate just doesn’t matter in that regard.”

Why Are So Many Flights Getting Canceled Lately?
April 15, 2022 – Jessica Puckett

“The problem is that [airlines] still have a shortage of employees, most notably pilots who take longer to train up and can only fly one type of aircraft at a time,” says Brett Snyder, airline expert and founder of Cranky Concierge. “So there is this logjam that they are still working to clear, and it means when things go wrong, there is less ability to recover easily.”

“When there’s a normal summer weather event—say a line of storms rolling through New York—it will be harder for the airlines to recover and more people will be impacted by cancellations,” says Snyder. “I expect that to continue to happen through the summer. Something that seems fairly normal can have an outsized impact these days.”

Other than that, the best thing you can do is to “bring your patience,” Snyder says. If you do get delayed or canceled, “you can always try to better your situation by using all available channels. If you’re at the airport, stand in line to talk to an agent. At the same time, call reservations, use Twitter, and look in the airline’s app to see if they have other options,” he says. “You might as well try everything you can.”

KNX In Depth: More airline delays and cancellations–Russia hopes new general can end war quickly–New rules aim to stop ghost guns–Clean your dog’s bowl and stay healthyKNX InDepth
Listen in as I talk with KNX about recent airline cancellations, what’s behind them, and whether they will continue.

JetBlue is willing to spend $3.6 billion on Spirit to compete against giant airlines
April 6, 2022 – Leslie Josephs

“This looks like an airline that’s just run out of ideas on growth,” Brett Snyder, a founder of the Cranky Flier travel website, said about JetBlue.

Wrapping Spirit into JetBlue could help Frontier, especially in Florida, since Spirit would no longer be following such a similar model, said Snyder.

“Blue skies in Florida for Frontier,” he said. “They don’t have a serious competitor anymore.”

Why So Many Flights Were Canceled or Delayed This Weekend
April 5, 2022 – Nik Popli

Brett Snyder, author of the Cranky Flier airline industry site, says airports haven’t been this busy since before the pandemic began two years ago, when airlines saw record-low passengers and deep financial losses. But with 65% of the nation now fully vaccinated against COVID-19, combined with pent-up demand amid the busy spring break season, airlines are left scrambling to rebuild their networks and employee ranks, as some 400,000 airline workers were fired or furloughed in the last two years. “That means they may have less slack than they’d like, and something like the bad weather Florida experienced this weekend can create havoc more easily,” Snyder says

“If you’re at the airport, get in line to speak with an agent,” Snyder says. Passengers will typically be given a few options, such as a seat on the next available flight, their money back or travel credits that expire in one year. Passengers can also call their airline directly, but given the long wait times and potential challenges with dialing international phone numbers, Snyder recommends also sending a Tweet to the airline. Some airlines will also post updates on social media with a list of alternate options available.

Experts warn the staffing shortages at Alaska Airlines and across the industry are most likely a lingering problem that could lead to continued delays and cancellations in the coming months. But extreme weather events are less predictable. “A flight cancellation is always a possibility for travelers at any time,” Snyder says. “Airlines can never predict the weather well enough to be able to schedule everything perfectly, so things can be derailed.”

Two RDU carriers now bidding for Spirit Airlines
April 5, 2022 – Lauren Ohnesorge

It’s unclear how either deal would impact the Triangle. In February, Brett Snyder, president of airline industry blog Cranky Flyer [sic], told Triangle Business Journal that Frontier’s offer was “unlikely to be bad” for the region.

In the short term, a deal could be good for RDU’s other budget carriers, Southwest Airlines (NYSE: LUV) and Allegiant (Nasdaq: ALGT), Snyder said at the time, as the combined airline will initially “be focused on integration as opposed to growing further.”

Bloomberg Wealth: Travel Is Back, and There Are New Rules
March 31, 2022 – Charlie Wells

Just buy that ticket. I’ve been in this boat: I know I want to go somewhere, I know when. But I keep going back to that travel website, wondering when to click “buy.” Brett Snyder, president of Cranky Concierge, an air travel assistance service, says to go for it. 

“Now that most airlines in the U.S. have removed change fees, there is better flexibility than there’s ever been, and worst case if you have change or cancel, you get the full credit for future use,” he says. (Just always read the fine print.)

Could Breeze Airways become a disrupter?
March 29, 2022 – Robert Silk

The real measure of Breeze’s progress, said Brett Snyder, an airline industry analyst who authors the Cranky Flier blog, will come as it builds up service using the A220. With 80 of those planes on order and eventual plans to use some of those aircraft for international service, the carrier’s route network eventually will be planned mostly around that plane.  

“It seems like it doesn’t matter if it’s going well or not. They’re just pushing ahead,” Snyder said. “With David Neeleman, it’s all about fast growth. All of his airlines, he goes crazy: He just keeps going until it works or fails.” 

And thus far, Snyder added, Neeleman hasn’t failed. 

Rising Fares, Low-Cost Airlines: Navigating the New Reality in the Sky
March 26, 2022 – Elaine Glusac

“If you’re going to Iceland or looking for a cheap way to get to Europe, and you don’t care about service, that’s the way to do it,” said Brett Snyder, the founder of Cranky Flier, an aviation blog, and Cranky Concierge, a travel planning service.

“Flair is the first ultra-low-cost carrier from Canada that’s been able to build momentum,” Mr. Snyder said.

Southwest is about to add a new fare class. Here’s why and what perks it might include (for more money)
March 22, 2022 – Dawn Gilbertson

Inflight Wi-Fi and/or a drink, each worth about $8 and already included in the business select tickets, are also possibilities, said Brett Snyder, who runs the Cranky Concierge travel service and writes the Cranky Flier blog.

“I think they’re just going to bundle the stuff that people might find useful,” Snyder said, adding that he expects the new fare lineup to be underwhelming.

When Is the Best Time to Buy Airfare This Year?
March 22, 2022 – Billie Cohen

“For summer, buy now,” says Brett Snyder, founder of Cranky Concierge, a service that not only helps people find and book the best flight options, but also monitors those flights for schedule changes. “Things are starting to get tight, and it might already be too late for the best availability.”

Snyder is seeing that too. “You are starting to see higher fares, especially in premium cabins,” he says. “The lowest fares are long gone—especially to Europe.”

And as Snyder explains, airfare pricing is tied to demand. “Loosely, 100 days before travel is when airlines start to play close attention to demand and set pricing to match.” That means that if you buy a ticket, say, a year in advance, that fare is just a rack rate—and most likely high. “There may be exceptions like on Christmas or Thanksgiving. But for normal travel periods, they just put in high fares.”

So when is the right time? “The answer is always ‘whenever you’re ready’,” says Snyder. “If travelers want the comfort of having it locked in, great for them. Others want to wait to see if it comes down. We just always tell people, if you see a ticket at a price you think is fair, get it. You’re going to spend so much time and energy trying to game the system and get the best deal that it’s often not going to be worth it.”

Contrary to what you might think, the red flag is not the increase in fuel prices. It’s the decrease in airlines’ capacity. “Fares don’t move just because gas gets pricey,” Snyder explains. “What changes is the number of seats the airlines put out there. They’ll look at their plan and say, ‘This made sense back when fuel was cheap, but now we need higher fares. We can’t just raise fares, so we’re going to cut back on flights and reduce the number of seats we’re putting out on the market because more people are fighting for fewer seats.’ So if you see them cutting capacity, you can expect higher fares.”

Where will you see it? Right in the news. Alaska and JetBlue both made mainstream headlines when they recently trimmed their flights and routes (and Cranky Concierge’s newsletter also covers those updates).

Snyder also wonders about this. “They can raise the price, but if people won’t pay it, it doesn’t matter. Now people are paying more for their gas in cars and more for other goods, so they have less to pay for airfare.”

As both Syth and Snyder point out, fare trends depend on the destination, as well as factors such as how many flights go there, how big those planes are, how many travelers want to travel to go there, and global politics.

That said, both experts say Europe is going to be expensive because everyone wants to travel there. “You have two things going on: You have general demand of everyone wanting to travel, and you also have Asia off limits, so everyone is focusing on Europe,” Snyder says.

As airlines pull back capacity, specter of higher prices looms
March 21, 2022 – Robert Silk

“If they are going to be pulling back capacity, prices are going to go up,” said industry analyst Brett Snyder, who pens the Cranky Flier blog

How rising fuel and strong demand could affect airfares
March 18, 2022 – Rebecca Tobin

US mask mandates are going away … what’s next?
March 12, 2022 – Caroline Tanner

“This does make airplane transport stand out as a very different situation, which could cause more friction,” said Brett Snyder, president of Cranky Concierge air travel assistance and author of the “Cranky Flier” blog. Additionally, Snyder said that mask-wearing should be more of an individual choice at this point, as there’s no scientific evidence showing that airplane passengers are more at risk of COVID-19.

Harteveldt, the airline and travel industry analyst, echoed Snyder’s sentiment and expressed surprise at the CDC’s decision to extend the mask requirement.

RDU carriers add routes despite rising fuel costs. Here’s what’s coming.
March 9, 2022 – Lauren Ohnesorge

Those moves come as fuel prices globally have surged to near 14-year highs. Brett Snyder, president of airline industry blog Cranky Flier, said “there’s just no way to know at this point what the airlines are thinking.”

There’s no question that the rise in the cost of jet fuel will make airlines reconsider some of their more marginal growth plans going in the mid-term,” he said. “Whether that will impact RDU or not remains to be seen.”

Russia’s largest airline yanked from global reservation systems
March 3, 2022 – Pete Muntean and Marnie Hunter

Suspending automation services would have a dire impact on domestic operations, says Brett Snyder, aviation blogger and president of Cranky Flier.

“Aeroflot would be forced to try to find an alternate vendor, but that is not something you can switch overnight. It would be highly disruptive, and if Sabre was serious about punishing Russia, it would be looking at ways to sever those contracts,” Snyder said via email.

Sabre Ends Distribution of Aeroflot Flights in Travel Tech Retreat From Russia
March 3, 2022 – Sean O’Neill

Another analyst said it would be easier to cut off one type of product than another.

“It’s reasonable for GDSs to decide not to sell Russian flights if they so choose,” said Brett Snyder of Cranky Flier. “But it’s a lot harder to make the decision to turn off the airline reservation system. That effectively shuts the company down.”

“I suppose Boeing is doing that to some extent by not supporting Russian airlines right now, but this seems like a step even further,” Snyder said. “Then again, I would certainly understand Sabre making the decision to take a moral stand. It’s really something that each company needs to decide.”

Travel’s Theme for 2022? ‘Go Big’

Fortunately, most airlines are continuing to waive flight change fees on all but basic economy flights, said Brett Snyder, the founder of Cranky Flier, an airline industry site.

Experts weigh in on what Spirit-Frontier merger could mean for Birmingham
February 11, 2022 – A.J. O’Leary

“It wouldn’t surprise me to see Birmingham on the list, but I couldn’t tell you how far down it is,” said Brett Snyder, founder and author of airline industry blog Cranky Flier.

Snyder said decisions about whether to locate in smaller cities like Birmingham are generally driven by demand.

“These airlines operate big planes with dense seating configurations, so a lot of people need to buy tickets to make a route work, even if it isn’t daily,” he said.

The airlines also intend to add 350 planes to its combined fleet, expand frequent flyer and membership offerings and become more reliable through operational efficiencies. Snyder said he does not anticipate significant changes in fare prices as a result of the merger.

What the Frontier-Spirit deal means for RDU, other mid-sized airports
February 7, 2022 – Lauren Ohnesorge

Brett Snyder, president of airline industry blog Cranky Flier, said a lot is up in the air, including the deal’s impact to mid-sized markets such as RDU, where both carriers had lofty ambitions before the pandemic disrupted the airline industry at a scale never seen before.

“It’s hard to know exactly how this might come out … but it’s unlikely to be bad,” he said. “This is not a merger that’s about shrinking and consolidating … the idea would be growth and a better presence in all of its locations.”

In the short term, the deal could be good for RDU’s other budget carriers, Southwest Airlines, Snyder said, as the combined airline will initially “be focused on integration as opposed to growing further.”

While Frontier and Spirit have a lot of similarities – they’re both ultra-low-cost and primarily focused on leisure – there are differences. Frontier, Snyder notes, tends to service airports with weekly routes, while Spirit focuses on routes with more frequency. And with a lot yet to be decided, it’s hard to predict what the resulting airline, projected to be the fifth largest in the country, will look like.

What does Spirit-Frontier merger mean for South Florida?
February 7, 2022 – Andrew Perez

Airline analyst Brett Snyder says Spirit and Denver-based Frontier have been struggling with losses the past two years as air travel plunged during the COVID-19 pandemic.

“‘Finally,’ was my initial reaction,” Snyder said. “They’re both ultra-low-cost carriers, which means their goal is to drive down their costs as low as possible.”

“Something that’s been top of mind for a lot of travelers is what happens when something goes wrong,” Snyder said. “The combined heft of these two means that there will be more options if a flight is canceled or delayed.”

Snyder said that with both airlines already having a presence in South Florida that “I don’t think we’re going to see any reductions” at Miami International Airport or Fort Lauderdale-Hollywood International Airport.

Bob Jordan is now Southwest Airlines’ new CEO. Here’s what’s on his plate
February 2, 2022 – Leslie Josephs

“Just do the basics right,” said Brett Snyder, a former airline manager who runs the Cranky Flier travel service and website. “Run a good operation. For me, that’s all that matters.”

Business travel’s comeback was gaining steam. Then Omicron hit.
January 24, 2022 – Ty West

Brett Snyder, president of air travel assistance firm Cranky Flier LLC, said many airlines have invested more heavily in leisure routes and have held off on bringing back some business-centric routes from focus cities that weren’t hubs, such as Raleigh, North Carolina, and Cincinnati.

He said many airlines continue to push back return dates for business-focused routes and additional capacity until business travel rebounds.

The perils of air travel right now — and a silver lining
January 6, 2022 – Marnie Hunter

“I expect January is going to be a tough month for not just air travel but the entire country,” said Brett Snyder, president of Cranky Concierge travel assistance and a former airline employee. “Even if the cases are mostly mild, especially for the vaccinated, that still requires people to stay away from work for a period of time, and that will disrupt flights if enough crewmembers get sick at any given time.”

Snyder encourages travelers to book longer connections to give themselves a buffer in the event of delays, but he said there’s “no silver bullet” because illness and weather are unpredictable.

“Otherwise, it’s important to keep perspective here,” Snyder said. “Even with all these cancellations, 9 out of 10 flights operated, so the vast majority of people will be fine.”

When will flyers get relief from omicron-driven flight cancellations?
January 3, 2022 – Robert Silk

“Though I have no way of knowing for sure, my guess is that January is going to be tough, punctuated by various shortages, depending upon which workgroups in what locations are most impacted at any given time,” analyst Brett Snyder predicted in his Cranky Flier blog

Snyder said shortened quarantines should relieve some pressure, but not all of it. 

“The key metric is still how many people end up testing positive,” he said. “If they’re out for five days, that’s better, but they’re still out for five days.”

Travel in the omicron surge: What airlines owe you if they cancel your flight
December 31, 2021 – Leslie Josephs

“You can always get your money back if they can’t accommodate you, but it doesn’t get you home,” said Brett Snyder, who runs a travel concierge service and the Cranky Flier travel website.

Snyder recommends trying all available channels when there are backups.

Canceled flights overshadow reduced delays at American Airlines, other carriers
December 29, 2021 – Kyle Arnold

Brett Snyder, a blogger with, said the problems can be frustrating for travelers, but airlines did everything they could for the holidays with extra staffing and lighter flying schedules.

“You are working on a knife’s edge because you don’t have the same crew reserves that you are used to having,” Snyder said. “It puts you closer to a meltdown.”

Still, the vast majority of flights land on time, he said.

More than 81% of flights during the first nine months of 2021 landed on time, according to Bureau of Transportation Statistics data. Overall, fewer than 2% of flights were canceled over that same period.

“If people are traveling, I try to tell them that we’ll get you there one way or another,” Snyder said. “Try to have some buffer, have some patience and be kind to people. They are just trying to get you on your way and home.”

When will flight cancellation chaos end? CDC’s new quarantine guidance may help, but it’s no ‘silver bullet’
December 29, 2021 – Kyle Dunphey

“What is likely is that it will mitigate the impact of all the COVID illnesses with crews,” said Brett Snyder, president of Cranky Concierge, a travel planning agency. Snyder also started the Cranky Flier, an airline industry blog.

“The thing is, you just don’t know what it’s going to look like,” he said.

“Airlines should be able to have a lighter schedule. It should give them more slack over the next couple of months until the spring break,” said Snyder. “The problem is, you may have more slack, but what if half your workforce gets COVID? It doesn’t matter how much slack you have. So there’s no way to predict that.”

What to do if your flight is canceled due to omicron-related crew shortages
December 27, 2021 – Ivan Pereira

“It’s frustrating for travelers but that is not a lot they can do to avoid it,” Brett Snyder, the president of the travel planning service Cranky Concierge, told ABC News.

Snyder said the most important thing for passengers to do is to be on top of their airline and flight status. The affected airlines have been updating their information to customers and airport agents as soon as they know a cancellation is coming, but if one is on top of their flight early, they have more time to figure out their next steps, Snyder said.

“Speed is your friend,” he said. “If you could avoid waiting at the airport and making your arrangements sooner, you’ll be better off.”

Snyder said that the major airlines have agreements with each other and can offer passengers flights to destinations with another carrier.

“You can always get your money back and buy another ticket with that money,” he said. “Just know what your airline’s refund policies are, because some may not give you your money back until a few hours after the cancellation.”

“We’ve seen airlines do this when they have abnormal meltdowns,” he said.MORE: What are your rights if your flight is canceled or changed?

Snyder and Keyes both said that there will likely be more cancellations because of omicron-related staffing shortages as the recent surge continues, and passengers who are preparing to fly for the next month need to be prepared for it to happen.

COVID-related flight cancellations continue after Christmas at Cleveland Hopkins airport, across U.S.
December 27, 2021 – Susan Glaser

Brett Snyder, who follows the airline industry at, advises travelers to keep a close eye on their flights and be flexible. “If your flight cancels, jump on the phone, the internet, in line at the airport, to try to get a new option booked ASAP,” he said.

On a typical day, airline cancellations in the U.S. run about 1% of flights; in recent days, that percentage has been above 5% — although some cancellations are weather-related, and not due to staffing, Snyder said.

The move may help airlines’ staffing issues in the coming weeks, said Snyder.

“COVID can’t be predicted, but as long as the 10-day isolation rule remains in effect for positive cases, we are likely in for a bumpy month or two,” he said. “If the government changes its guidance down to five days as Delta, JetBlue, and Airlines for America have lobbied for, then that could help somewhat. But ultimately there’s no way of knowing exactly.”

As Omicron Overshadows Christmas, Thousands of Flights Are Canceled
December 24, 2021 – Karen Weise and Glenn Thrush

Brett Snyder, a self-described “aviation dork” who worked in the industry and now blogs at the website Cranky Flier, noted that such stopgap measures were no real match for the disruptions caused by the virus.

“You can only be so prepared when Omicron starts racing through your pilot corps,” Mr. Snyder said. “If your pilot has a cold, they can still fly. If a pilot gets Covid, they have to stay away for 10 days. That can easily snarl an operation.”

“This is going to be a problem for some time, certainly through the holidays,” Mr. Snyder said.

“You have this choppiness in trying to get back toward whatever a new normal may be,” Mr. Snyder said.

What to do when an airline changes your flight: Coping with carriers’ increasing schedule changes
December 16, 2021 – Susan Glaser

Brett Snyder, aka the Cranky Flier, said things could be worse. In fact, they were, up until recently.

“The reality currently is that it’s much better than it was toward the beginning of the pandemic,” said Snyder, who writes about the airline industry at “During that time, it was insane. They were changing things really quickly and really close to departure.”

He added, “There weren’t that many people traveling so it wasn’t as disruptive as it could have been. But it certainly wasn’t good.”

More people are traveling now, and airlines’ schedules are more static, he said. “But they’re still elevated from 2019 levels,” he said, hampered by issues including fast-changing government rules and restrictions related to the pandemic.

Snyder said it’s probably unrealistic to expect that the government could somehow limit airline schedule changes. The likely outcome of any increased government involvement, he said, is that airlines wouldn’t release schedules until much closer to departure, an inconvenience to both travelers and carriers. “The reality is the airlines don’t know what demand is going to be like,” he said. “It would be really hard to regulate.”

According to Snyder, airlines typically finalize their schedules roughly 100 days in advance. If you book prior to that 100-day period, you’re increasing the likelihood of a schedule change.

Not all airlines are equal, however. Snyder singled out Frontier Airlines as one carrier that is less concerned about blowback from travelers and makes frequent changes. “Frontier is more than happy to carve out the days that work and the days that don’t,” he said. “If it’s not working, they just get rid of it.”

American Airlines chooses leadership continuity despite underperformance
December 8, 2021 – Robert Silk

Brett Snyder, who writes the Cranky Flier blog, offered a more cautious appraisal of the move. American, he said, telegraphed the succession plan in 2016, when the company pushed out president Scott Kirby, who is now the United Airlines CEO, and replaced him with Isom. 

“We need to see if there’s a stamp that Robert wants to put on the company that he hasn’t been able to do up to now. But he’s been president for some time,” Snyder said. 

He noted that Isom will have to deal with a variety of difficulties, ranging from high costs to labor discontent. 

“The idea that new blood could be beneficial for a company in a position like that is something that some people have suggested,” Snyder said.  

The New Covid-19 Variant Is Already Disrupting Travel Around the World
November 26, 2021 – Claire Ballentine and Alice Kantor

Brett Snyder, president of Cranky Concierge, an air travel assistance service, says consumers stuck in tricky situations because of policy changes shouldn’t panic. Variants of concern have arisen before — often followed by swift action from governments. Fortunately, travelers may have a few avenues if they want to get their money back. 

“If your flight is cancelled, there’s a decent chance you will be eligible for a refund, given there isn’t a flight an hour later,” he said. “But if you just don’t want to go, it may not be an option to get money back.”

Thanksgiving revelers get head start before hectic traveling begins
November 22, 2021 – Dan Rivoli

Airports will also be busy, though Brett Snyder, a blogger at Cranky Flier, said the spike in oil prices came too late for people to switch their travel plans and leave their cars at home.

“For this year, it’ll probably be pretty similar to what we’ve seen in the pre-pandemic years, when it comes to number of people traveling,” Snyder said. “It’s gonna be crowded, flights will be full — all of that will be the same.”

Getting Answers
November 19, 2021

A TV appearance talking about holiday travel. Skip to the 20 minute mark for that segment.

Airlines and travelers brace for possible upcoming holiday chaos
November 18, 2021 – Ask an Expert

Radio interview with Holly Quan and Eric Thomas about holiday travel.

Four years after Massport spent millions to accommodate A380s, the gigantic planes don’t fly here — and might not ever again
November 12, 2021 – Taylor Dolven

But even as Massport was preparing for the A380 as part of a $160 million refresh of Terminal E, there were industry watchers warning that the plane was on its way out, said Brett Snyder, founder and author of the airline industry site Lufthansa and Air France canceled some orders.

“You saw that initial flurry in the beginning from a handful of operators, but by 2017 it was pretty clear where this was going and it wasn’t good,” Snyder said.

Icelandair of the Pacific? That’s the hope of Northern Pacific Airways
November 9, 2021 – Robert Silk

“I struggle to understand how it works,” said Brett Snyder, a travel advisor who authors the airline industry blog Cranky Flier.

Snyder noted a few issues that he thinks will be a challenge for Northern Pacific to overcome. 

One, he said, is that many significant Asian destinations are not reachable from Anchorage using narrowbody aircraft, including the whole of southern Asia. Another, Snyder said, is that the large Chinese carriers, assuming they eventually resume pre-pandemic U.S. frequencies, already offer lots of cheap Asia flying. 

Finally, Snyder said that Icelandair has been helped substantially with its stopover strategy by the nation of Iceland’s efforts to promote tourism. Northern Pacific can’t expect as much assistance.

New Nonstop Flights To Make Your Travels Easier in 2022
November 9, 2021 – Brett Snyder

An article looking at new routes starting next year

Spate of US flight cancellations prompts fears of holiday meltdown
November 2, 2021 – Claire Bushey and Caitlin Gilbert

Carriers’ well-publicised difficulties have made travellers more conscious than normal about the potential for delays and cancellations as they prepare to fly this holiday season, said industry analyst Brett Snyder, who runs the website the Cranky Flier.

But airline consolidation over the past two decades has limited customers’ options, and pricing, timing and length of the journey remain more important factors than reliability when it comes to booking leisure travel, he said.

No one is saying, “This is my only nonstop option; I’m not going to take it now. I’d rather connect through Charlotte,” Snyder noted.

KNX In Depth: Navigating a messy holiday travel season ahead
November 2, 2021 – KNX In Depth

An interview about the upcoming holiday travel season. This begins at the 36:30 mark.

American Airlines: We’re Staffing Up for the Holidays
November 1, 2021 – Kimberly Johnson

“The reason that happens is because the airline is not adequately staffed to be able to handle everything,” said Brett Snyder of

“I think what we’ve seen this year is absolutely made worse by these growing pains of airlines trying to return to where they were pre-pandemic, or close to it, and not being adequately prepared to operate the schedules that they are putting into the market,” he said.

What this means for the holiday travel season, however, remains to be seen.

“[The airlines] understand the importance of the holidays,” Snyder said. “But if I were a traveler, I would absolutely be wary, because we just keep seeing this.”

Up, up and up some more: Regional airport’s reach
November 1, 2021 – Paul Hughes

But it has also struggled, said Southern California-based airline industry watcher Brett Snyder, trying a number of different routes, occasionally cutting frequency or routes.

Olson said as a new airline, “you want to be trying and testing” and some markets that didn’t get service, in part due to the emergence of the Delta variant of COVID-19 or rental-car shortages, could get a second look.

Snyder echoed Olson’s “small-town” comments, which Levy had also been discussing for several years as Avelo prepared to launch.

“Burbank is an alternate [choice] airport but already has service to big cities,” Snyder said. “So the focus here is getting to small cities where there is no service.”

‘Deja vu all over again’: American Airlines cancels over 2,000 flights in weekend chaos
October 31, 2021 – Kyle Arnold and Kelli Smith

Brett Snyder, a travel blogger with, said customers are fed up. He blamed American and other airlines for overscheduling flights in recent months, leading to cancellation-filled weekends.

“They’ve failed so many times it’s easy to imagine them failing again when the holidays come,” Snyder said.

Book your holiday travel now — Airfares expected to jump 18% over next 2 months
October 28, 2021 – Caroline Tanner

“Fares are most definitely going to rise as demand returns,” said Brett Snyder, a travel analyst and author of the Cranky Flier aviation and travel site. “The operational issues will force airlines to keep supply lower than they might want, and with demand increasing as the delta variant impact falls away, fares will go up.”

There is no evidence that Southwest Airlines cancellations were caused by workers protesting COVID-19 vaccine mandate
October 12, 2021 – Nate Hanson, Brandon Lewis

Brett Snyder, an industry analyst and president of the air travel service Cranky Concierge, described the weather and air traffic control challenges as a “routine issue.”

“It’s the type of stuff that airlines encounter all the time,” Snyder said. “And in fact, every airline ran into the same weather issues in Florida and they had to deal with the Jacksonville delays. And they had a few cancels or delays. And that was the extent of it. How this spiraled into whatever happened to Southwest is the real question.”

Snyder said the meltdown coincided with what was supposed to be Southwest’s biggest day of flying since the pandemic began.

“Everything I’ve seen suggests there’s no nefarious plot by labor to disrupt operations or anything like that,” he said. “The simplest explanation is that they messed up, something went very wrong, it broke, and now they’re trying to put it back together.”

Ontario airport may get direct flights to Europe by summer 2022
October 1, 2021 – Steve Scauzillo

Southern California is home to 1.5 million Salvadorans, while the San Gabriel Valley, Orange County and parts of the Inland Empire already have large pockets of Asian-Americans. This makes for a ready-made passenger base boarding flights to see relatives or conduct business in other countries. Not so for Norway, said Brett Snyder, editor of the travel blog based in Torrance.

“Oslo is not a big market from the United States,” Snyder said on Friday. “With Norwegians, you don’t have that connection to the culture, so I do not think this will do well.”

More likely, this will be of greater interest to Norwegians wanting to fly to California on a low-cost ticket, Snyder said. “This is a cheaper way to get people to Los Angeles,” he said.

Opening up more cities will be key to the success of Norse Atlantic, he said.

“So in a sense, Norse Atlantic is a reincarnation of parts of Norwegian Airlines,” Snyder said.

Snyder predicts the airline will receive approval of its applications and begin service in summer 2022.

KNX In Depth: Horrific tragedy at San Diego’s Petco Park — Biden’s really big week — An airline no fly list, but for jerks — Tesla offers driver a “Full Self-Driving” button, but should you use it?
September 27, 2021 – KNX In Depth

You can listen to my segment starting at the 19 minute mark here.

The U.S. Justice Department sues two major airlines for their recently formed alliance
September 22, 2021

Now Arriving: 300 Airplane Enthusiasts at an In-N-Out Burger Near LAX
September 19, 2021 – Alison Sider

On Saturday, aviation geeks from around the country flocked to a strip of trampled grass
outside the In-N-Out Burger near Los Angeles International Airport. Some 300 showed up
for this year’s Cranky Dorkfest, according to Brett Snyder, the author of the Cranky Flier
blog and the event’s organizer.

Mr. Snyder first put out the call for others to join him for a burger and some planespotting
in 2011. He wasn’t sure then whether anyone would show up, but attendance has surged
over the years. Members of NYC Aviation make the pilgrimage, a trip that includes a block
of rooms at a hotel with runway views and extra spotting opportunities around town.

Traveling Made Easier
September 9, 2021 – Penelope Wang

Because of worker shortages and COVID-19 restrictions, many establishments have cut back services such as hot breakfast buffets and daily room cleaning. So for these, or amenities such as gyms and restaurants, call and ask whether they’ll be available. Too few perks? Consider a bed-and-breakfast or a vacation rental. “If your [hotel] breakfast is a wrapped-up muffin, how is that better than staying in an Airbnb?” says Brett Snyder, president of the Cranky Concierge air travel assistance service.

It depends on the specifics. But you’ll need to be polite and persistent, and you might need to try multiple channels. Flight delay? Call the airline or use its app, even if you’re in line for the gate agent—this may enable you to schedule a flight change or connect with help faster, Snyder says. You can also tag the travel provider on social media and request assistance.

No, airlines in the US didn’t introduce checked baggage fees as a result of 9/11
September 8, 2021 – Nate Hanson, Brandon Lewis, Emery Winter

In 2001, most airlines allowed customers to check two bags for free. Brett Snyder, president of the travel service Cranky Concierge and a former pricing analyst at America West Airlines, said baggage fees “weren’t really something that was discussed in 2001.”

“It wasn’t until much later,” he said.

Snyder said there were a couple of financial factors that played into the decision by airlines to begin charging for first and second checked bags in 2008. One, he said, is that the carriers were facing the Great Recession. Another was a spike in fuel prices.

“And so [the airlines] were trying to scramble to figure out, how do they get there? How do they increase their revenues?” Snyder said.

In 2008, Delta and United began charging passengers for their second checked bag. Months later, American Airlines began charging passengers $15 for their first checked bag and many other carriers followed suit, according to Snyder.

“It was really helpful for them at the time and it’s a huge gravy train that they’re very hesitant to walk away from,” Snyder said of baggage fees.

While it’s been a revenue boost for airlines, Snyder said the implementation of baggage fees is not tied to the 9/11 terrorist attacks.

“This had absolutely nothing to do with 9/11 at all, but it certainly had something to do with the Great Recession,” he said.

As The Delta Variant Soars, The Airline Industry Descends Into Another Slump
September 2, 2021 – David Schaper

JetBlue Puts Transatlantic Ambitions To The Test
August 20, 2021

Brett Snyder, founder of the popular Cranky Flier blog, says he expects JetBlue to have
a “tough time” competing in the crowded New York-London market. Despite the
attractive operating economics of the A321LR, he says competing against efficient
widebody aircraft with much lower seat costs will likely be “an uphill battle.”

“This isn’t an airline stuffing a bunch of seats in and trying to really lower seat costs
versus existing competitors,” Snyder tells Aviation Week. “This is an airline using an
admittedly efficient airplane but one that has very few seats and isn’t going to get the
same type of seat cost advantage you might hope to get, since it’s going up against new
and efficient widebodies.”

Brett Snyder, founder of the popular Cranky Flier blog, says he expects JetBlue to have
a “tough time” competing in the crowded New York-London market. Despite the
attractive operating economics of the A321LR, he says competing against efficient
widebody aircraft with much lower seat costs will likely be “an uphill battle.”

“This isn’t an airline stuffing a bunch of seats in and trying to really lower seat costs
versus existing competitors,” Snyder tells Aviation Week. “This is an airline using an
admittedly efficient airplane but one that has very few seats and isn’t going to get the
same type of seat cost advantage you might hope to get, since it’s going up against new
and efficient widebodies.”

Flying in a pandemic: Travel experts share top tips for troubleshooting airline mishaps
August 19, 2021 – Harriet Baskas

Brett Snyder, president of the Cranky Flier aviation site and Cranky Concierge travel service, agrees.

“In the morning you do generally have a better chance of being on time. Unless of course, you’re going to San Francisco, because of all the morning fog.”

“Things have been choppy in the recovery,” says Snyder at Cranky Flier. “Sometimes you’ll find long lines, sometimes you won’t. It’s just really tough to predict as schedules and systems come back in fits and starts.”

Smaller airports have always offered some time-saving benefits, such as shorter lines and cheaper or more close-in parking, “but airlines are coming back in different ways in different airports so your flight options may be limited,” he added.

“My best advice is to use every channel you have available to avoid being delayed or missing a connection,” says Snyder. He suggests getting on the phone to call your airline reservations center, getting online at the gate or customer service center, and checking alternate flight schedules at the airline’s website so you know what your options are.

“Attack it in all those ways,” says Snyder. “And if you’ve booked through a travel agent, they can often help by tracking your journey and rebooking you in their system.” If you have access to an airline lounge through a program like Priority Pass, or can access a lounge on a day rate, the staff there can often help rebook your flights too — with the added benefit of snacks and drinks nearby.

Ontario airport approaches 500,000 passengers in July, nearing pre-pandemic level
August 18, 2021 – Steve Scauzillo

Ontario airport enjoys an advantage because it focuses on domestic flights, where the growth is occurring, and it partners with leisure, discount airlines that attract budget-minded travelers taking vacations or visiting family and friends, said Brett Snyder, an airline industry watcher based in the South Bay and author of the blog Cranky Flier.

Demand for air travel flatlines amid delta variant surge
August 11, 2021 – Mina Kaji

“I think there’s a lot going on here that’s making people think twice about traveling,” Founder of Brett Snyder told ABC News. “One of the big concerns for people going internationally is the chances of even if you’re vaccinated of getting an infection seem to be going up. It may not be severe, but it does mean that you might not be able to come back into the U.S. for some time just because of the testing requirement. So with that I think you’re scaring some people off. And then, of course, we have the just general concern about getting sick, going to places where there is more virus.”

As the Delta Variant Spreads, the Best Travel Advice Is Having a Plan B Vacation
August 11, 2021 – Allison Pohle and Omar Abdel-Baqui

Travel agents say more clients are re-evaluating their plans, but noted that people have different risk tolerances. Brett Snyder, who runs the Cranky Flier website and travel-concierge service, says a few clients canceled their coming trips to international destinations last week.

“I think there’s a lot of anxiety,” Mr. Snyder says. But he doesn’t think travelers have anything to lose by waiting to see how the Delta variant plays out before adjusting trips that are months away.

Spirit Airlines cancels hundreds of more flights on Friday and vows ‘reductions in cancellations’
August 6, 2021 – Pete Muntean

Industry analyst Brett Snyder of Cranky Traveler told CNN on Thursday that while issues might damage Spirit’s reputation in the short-term, there will be no long-term business impact.”

Eventually, people will forget if the ticket price is right,” said Snyder.

Allegiant passengers endure 16-hour flight delay to California city
July 14, 2021 – Richard N. Velotta

“It sounds like Allegiant did what it was required to do, but that doesn’t mean it’s what the airline should have done,” said Brett Snyder, who writes an aviation blog called “The Cranky Flier.”

“In extreme circumstances like these, you’d hope the company would recognize the inconvenience and go above and beyond with a future credit or even a refund,” he said. “But this is Allegiant, and it is an ultra-low-cost carrier. That’s likely what drives these decisions.”

Choice of incoming Southwest Airlines CEO surprises some experts
June 24, 2021 – Catherine Leffert

Brett Snyder, an industry expert who runs the Cranky Flier blog, thought Jordan was the “heir apparent” until 2017 when Kelly relinquished the role of president to Tom Nealon, and Jordan moved to his role in corporate services. Though Kelly said in 2017 the promotion didn’t imply a definite succession plan, Snyder said Nealon was the likely next-in-line.

“It looked to me like he just either wasn’t interested or Southwest decided he wasn’t the right person for it,” Snyder said. “Bringing Bob in now suggests that he’s either changed his mind or something has changed. And it’s certainly not not good news for Tom Nealon.

“He’s probably there to help to continue the company’s transition without rocking the boat too much,” Snyder said. “And it probably is not going to be a 17-year reign. I would assume this will be shorter. Maybe it’s about developing that next level of talent and providing a bridge to who the next longterm CEO might be.”

In his Thursday blog, Snyder added he could see Jordan taking on the role for a few years followed by Chief Commercial Officer Andrew Watterson.

Airbus Isolation Tent
June 23, 2021 – KNX 1070 In Depth

Construction Commences On $898 Million Station Connecting Metro Lines To LAX
June 23, 2021 – Larry Mantle on AirTalk

I joined Larry Mantle to talk abut the ground-breaking of the Metro Rail station that will connect Metro to the LAX people mover.

AAA Expects 2.4 Million Floridians Will Hit Road For July 4th Holiday Weekend
June 22, 2021 – CBS4 Miami

American Airlines Cuts Some Flights to Avoid Potential Strains
June 20, 2021 – Alison Sider

“I think they’re afraid they’re not going to be able to run the operation as they’ve scheduled it, so they’re pulling back,” said Brett Snyder, who runs the Cranky Flier website and travel-concierge service. “That’s good for the traveler.”

The 9-hour wait: Here’s why airline hold times are so bad
June 18, 2021 – David Slotnick

“The hold times are awful, but it’s not completely clear why,” said Brett Snyder, author of The Cranky Flier website that’s devoted to aviation news. “I think it’s a mix of things.”

American Airlines, on the other hand, has been hit and miss in recent weeks, according to customers who spoke with TPG, and tests by the TPG team. TPG has received few complaints about Southwest, though Snyder says long call times were an issue this week following two computer glitches in 24 hours.

“Delta is the one that really stands out,” Snyder said about the airline that seems to be having the most trouble.

Snyder, who also runs the Cranky Concierge travel service, said he had one client who said he called Delta and was initially quoted a callback time of 34 hours. He hung up and called again later, this time getting a nine-hour callback window.

“It’s bad for some,” Snyder said, “and not for others.”

“Use an alternate channel,” said Snyder, singling out social media as one such option. “Getting through to reservations is going to be a challenge. I always suggest going to Twitter.”

Impact of American-JetBlue alliance not yet clear
May 31, 2021 – Robert Silk

Brett Snyder, author of the popular airline industry blog Cranky Flier, says the answer to the first question is yes, at least in New York. 

“Bringing these two together, you now have an offering that can be more attractive to corporate travelers, or anyone that is looking to consolidate their flying with one airline, so that does make it more competitive,” Snyder said. He noted that on their own, neither carrier has a broad enough New York offering to compete favorably with Delta’s combined LaGuardia/JFK network or with United’s Newark-based network

Snyder said those slot swaps will allow the alliance to make more efficient use of LaGuardia departure rights than American has been making with its existing network. As a result, the alliance can become a more serious competitor to Delta, which controls 511 LaGuardia slot pairs.

As an example, Snyder pointed out American’s LaGuardia-Charlottesville, Va., service, which the carrier operated twice daily prior to the pandemic using 50-seat aircraft. Routes like that allowed American to comply with use-it-or-lose-it rules on slots. But they aren’t an efficient use of LaGuardia’s limited capacity.

Conversely, JetBlue, with its strength in leisure flying to Florida and the Caribbean, can make better use of a Saturday afternoon slot. Similarly, said Snyder, American needs prime Saturday slots at JFK for new routes such as Athens and New Delhi. JetBlue, with its 334 JFK slots, has them. 

But while Snyder thinks the Northeast Alliance will boost competition in New York, he isn’t as sure about Boston. There, JetBlue is already the largest carrier without the American tie-up. Combined, JetBlue and American accounted for 50.6% of Boston departures in 2019, Cirium flight schedule data shows, compared with 21.5% for Delta, their largest competitor.

What You’re Owed If Your Flight Is Rescheduled This Summer
May 28, 2021 – Jessica Puckett

For domestic flights, schedules are more locked in at this point, according to Brett Snyder, an airline expert and president of Cranky Concierge. “Flight times may shift and things like that, but it shouldn’t be the same kind of upheaval that we’ve seen in the last year,” he says.

But for most international flights, which are still subject to a complex web of travel restrictions, it’s a different story. “There is still so much uncertainty, and the airlines are doing their best to put [international] schedules out there they think they can fly, but the reality is that they just don’t know,” Snyder says. “They know they can fly to like four or five countries in Europe. The rest, they’re not sure.”

Travelers with flights abroad booked for later this summer might start to see those flights shift over the next few days. “At this point airlines are beginning to pull down flights for July in countries that haven’t opened up yet,” Snyder says. “They need to have some more advance notice to fill up those airplanes with people. Some of the places are opening up or talking about opening up and haven’t done it yet, those are the places where the biggest risk is.”

Also important? Acting fast. “The goal is going to be to get it taken care of relatively quickly once you’re notified of the schedule change,” Snyder says. “You don’t want to sit on it for too long because other flights that you might like as good options, they might disappear, they might sell out. If you do get a schedule change, get on it, talk to the airlines or your travel agent, whoever it is who you booked through, and try and understand what your options are.”

Memorial Day travel by Southern Californians will increase 64%, most going by car
May 24, 2021 – Steve Scauzillo

“Yeah, people are going to a lot of outdoorsy destinations, such as Colorado, Jackson Hole, Wyoming and mountain west locations such as Yosemite,” said Brett Snyder, a South Bay resident who runs a concierge service for travelers and writes a blog called

“I am not surprised. People are seeking wide open spaces, fresh air. It is a matter of what makes you feel comfortable,” Snyder said.

Burbank Airport will benefit from Frontier Airlines adding flights and a new addition, Avelo Airlines, that started service April 28, Snyder said.

Airlines adapt to surging demand for summer travel
May 3, 2021

Airlines beef up domestic summer schedules with big jets as international trips remain uncertain
April 18, 2021 – Leslie Josephs

“American’s current strategy seems to be to fly as much as they can and worry about yields later,” said Brett Snyder, a former airline manager who runs an air travel assistance company, Cranky Concierge, and writes the Cranky Flier blog.

American and United Extend Deadlines On Unused Flight Credits
March 26, 2021 – Mary Schlangenstein and Justin Bachman

“There’s a good chance that carriers will extend expiration dates again if the recent uptick in domestic flight demand wanes,” said Brett Snyder, president of Cranky Concierge, a travel planning firm.

Airlines also could start to distinguish between expiration dates for domestic and international credits given the broader uncertainty of travel outside the U.S.

“This summer is very up in the air right now,” said Snyder, who is also founder of the blog.

“We don’t know where you’ll be able to go, what countries will let us in. What I think ultimately will be the fair thing to do will be to extend it another six months. Then you’ll have next summer to be able to go somewhere. Give people the ability to actually use them.”

The Planedemic: Why Hundreds Of Airplanes Are Still Grounded In The Arizona Desert
March 25, 2021 – Phil Latzman

Brett Snyder has also been noticing. He runs the blog, The Cranky Flier, which tracks the airline industry.

“Oh yeah, that’s a really important indicator. When you see something like this that happens, there are airports all around the world in dry and warm climates where airplanes tend to rest best when they’re not being used,” Snyder said. 

“Because there’s so little demand for international long haul flying and those flights have been cut back so much that you see more of those wide body, big airlines on domestic routes,” Snyder said. 

But Snyder says less certain are the permanent changes to how we fly.

“The airlines with their change fees. When the airlines came out with that, we saw some airlines like United say this is permanent. To me, that says I don’t know — maybe they’ll be around for three years I don’t know (laughs)? The time horizon for permanence in this industry is pretty short. But they are hoping that this flexibility is something they will keep.”

But Snyder knows there’s one luxury that will soon become a thing of the past.

“I think there are some long-term benefits that I can think we can expect to stick around. But for people hoping that middle seats will be blocked off forever, that’s not gonna happen.” 

Could ‘Revenge Travel’ Help Airlines Recover From Pandemic?
March 16, 2021 – Mark Brodie, The Show

As more Americans get vaccinated against COVID-19, there’s some thought that could lead to an increase in travel — specifically air travel. There’s even a name for it: revenge travel.

For more about this, and against whom we may be looking to exact revenge, The Show spoke with Brett Snyder, president and founder of Cranky Concierge Air Travel Assistance and Cranky Flier Airline Industry Blog.

Disjointed restrictions are tripping up a travel recovery — and it may be getting worse
Feburary 5, 2021 – Kyle Arnold

Brett Snyder, a blogger for and a travel consultant, said the testing requirements are “insanely confusing.”

It’s “hard to keep track of what the rules are and they change frequently,” he said.

Experts say vaccine rollout, cheap fares may lead to more rapid air travel rebound
January 12, 2021 – Mina Kaji and Amanda Maile

Airline analyst Brett Snyder, who writes the Cranky Flier blog, believes airlines will have to keep fares low to fill their planes.

“They want to get people going again and get people comfortable, make things move,” he said. “You know, if they can raise fares, they will, they’re airlines. But you know whether they’ll actually be able to do that or not is unclear.”

Snyder referenced U.S. airlines eliminating change fees as things airlines have been willing to do to generate business that would never have happened pre-pandemic.

“For people that are looking to plan travel this summer, there are some deals to be had,” Snyder said, “But more of what we’ve been seeing is more short-term deals.”

Chasing pandemic revenue, low-cost airlines expand in major cities
January 8, 2021 – Robert Silk

“I think what happens here is you revisit the previous assumption of whether it was a good idea to serve Miami or not,” said analyst Brett Snyder, who pens the Cranky Flier blog. Airlines, he said, are thinking, “Now that we’re desperate to have any leisure anything, let’s take a swing at it and see if it will work.”

Both Mann and Snyder expect that having gained entry after years of trying, Southwest will seek to remain in O’Hare long-term, and Spirit will want to keep a presence in Orange County.

Houston Bush presents a less certain long-term option for Southwest, said Snyder, noting the carrier could have entered there prior to the pandemic had it wished to. The airport, he said, might simply be low-hanging fruit for the carrier right now.

Cranky Flier