Cranky in the News

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A Hacker Exposed the Ancient Flaw That Makes Airlines So Hackable
January 17, 2019 – Sam Blum

Another airline industry analyst, Brett Snyder points out that airlines rely on a multitude of services to manage their business, many of which are separate from GDS. Writing to PM in an email, he explains that IT is stronger than it used to be:

“Overall, the airlines have started to put a bunch of money into IT and that’s going to pay dividends, but there have been years of under-investment due to chronic financial problems. So there’s a lot of catching up that needs to be done overall, but this doesn’t seem like as big of a security issue as it’s made out to be in my mind. Without knowing the full story, however, that’s just speculation.”

Why issues that delayed flights at BWI are an industry-wide problem
January 15, 2019 – Pete Muntean

Airline seat selection fees: It’s pay to play
January 5, 2019 – Matt Villano

Brett Snyder, a former airline employee who now writes the Cranky Flier blog, described the phenomenon as “effectively a money grab” on the part of the carriers.

Skyrocketing seat selection fees enrage flyers, enrich airlines
December 18, 2018 – Dawn Gilbertson

Brett Snyder, a former airline employee who writes the Cranky Flier blog and runs a travel service called Cranky Concierge, calls that a “completely ridiculous comparison.”

“It’s not like you need a view of the pilot here,” he said.

Snyder calls preferred seat fees a form of bait and switch. Airlines like Delta, United and American created no frills Basic Economy fares for budget sensitive travelers in the past few years, with restrictions including no free advance seat assignments. During booking, they try to get travelers to pay more for a regular economy by touting the perks you get over a basic economy ticket.

Except one of the biggest perks, a seat assignment, now carries a caveat: Fees may apply.

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