Cranky Jackass

In general, I find that airlines do a far better job of running their businesses than most give them credit for. But that doesn't mean they don't do dumb things. When that happens, I award them the Cranky Jackass award.

The first Cranky Jackass was awarded a month after the blog launched. It was given to United which had limited access to Economy Plus. Since that time, I've awarded it sparingly, trying to save it for things that truly deserve the award.

A Cranky Jackass Award for American’s 737 MAX Torture Chamber

Unlike many of you, I’ve been a fan of traditional airlines increasing density on airplanes over the years. It made sense to me: provide a basic level of comfort and then give people affordable options to buy up if they care. For those who don’t, well, it’ll mean a lower …

United Jacks Up Change Fees, Earns the Cranky Jackass Award

You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they fly, and that’s a good thing. This isn’t a rant on fees. Instead, this is a rant on bad fees that really make it difficult to get people …

Topic of the Week: The New Cranky Jackass Award

This is just way too cool. A reader who asked to be identified as Johosofat had a project in his high school ceramics class to make a slab relief of a mythical creature. He chose the Cranky Jackass. . . .

Cranky Jackass Award

How awesome is that?! I almost gave the award …

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