Upon Further Review: United Gets the Cranky Jackass Award for Its New Schedule Change Policy

Upon Further Review: United Gets the Cranky Jackass Award for Its New Schedule Change Policy

I was going to write today about the details of United’s big schedule change, but I’m pushing that off. Instead, I’ve decided that there’s more to write around United’s bad schedule change policy revision that I covered yesterday. Originally, I decided that it wasn’t egregious enough to earn the Cranky …

United Escapes the Cranky Jackass Award Despite New, Restrictive Schedule Change Policy

United Escapes the Cranky Jackass Award Despite New, Restrictive Schedule Change Policy

This was a close one. When the news came out Saturday night that United was altering its schedule change policy to severely restrict refunds, I immediately dusted off the Cranky Jackass award and began typing furiously. But yesterday I got a clarification that softens the blow, so the Jackass goes …

American, Delta, and United Earn a Cranky Jackass for Forcing Travelers to Overpay for Multi-City Trips

American, Delta, and United Earn a Cranky Jackass for Forcing Travelers to Overpay for Multi-City Trips

I’ve made a conscious effort over the last couple years to pull back on awarding too many Cranky Jackass awards. I didn’t want to cheapen such an illustrious institution. But today, American, Delta, and United each get aCranky Jackass Award share of the first Cranky Jackass of the year. This is …

Delta Earns a Cranky Jackass Award for Requiring Several Week Advance Purchase to Book Low Level Domestic Awards and Not Telling Anyone

Delta Earns a Cranky Jackass Award for Requiring Several Week Advance Purchase to Book Low Level Domestic Awards and Not Telling Anyone

You may have seen elsewhere that Delta has decided to stop publishing all award charts. That’s bad, because it makes it easier for Delta to change mileage redemption levels without telling anyone. But there are other changes afoot, and I don’t remember seeing them announced anywhere. It appears that Delta …

Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools

Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools

If you subscribe to ExpertFlyer, then you know where this post is going and you are most certainly in full agreement. Delta seems to have decided that it doesn’t like third parties creating extremely helpful tools for Delta fliers, so it is shutting them off without providing any alternative. …

Argentina Earns the Cranky Jackass Award for Propping Up Aerolineas Argentinas at the Expense of Real Competition

Argentina Earns the Cranky Jackass Award for Propping Up Aerolineas Argentinas at the Expense of Real Competition

There have been so many good news stories about aviation in Latin America lately that it seems like everything is going well. The LAN and TAM merger created a powerhouse, the Avianca/TACA merger is also coming together quite nicely, and then of course, there’s little Copa rocking it in Panama

United Blames Southwest, City of Houston for Its Own Problems in Houston, Earns the Cranky Jackass Award

United Blames Southwest, City of Houston for Its Own Problems in Houston, Earns the Cranky Jackass Award

When United decided to fight Southwest’s effort to get international facilities at Houston’s Hobby airport, I didn’t blame the airline. After all, wouldn’t you want to fight anything that had the potential to hurt your business even a little? But now that the decision has been made to move

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