Cranky Jackass

In general, I find that airlines do a far better job of running their businesses than most give them credit for. But that doesn't mean they don't do dumb things. When that happens, I award them the Cranky Jackass award.

The first Cranky Jackass was awarded a month after the blog launched. It was given to United which had limited access to Economy Plus. Since that time, I've awarded it sparingly, trying to save it for things that truly deserve the award.

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