If you decide to put out bad analysis, as UNITE HERE did last week regarding Lufthansa complaints, and someone calls you on it, what would 
you do? The smart answer would probably be to just let it go and stop calling attention to the work, especially since it has …
Category: Cranky Jackass
This is just way too cool. A reader who asked to be identified as Johosofat had a project in his high school ceramics class to make a slab relief of a mythical creature. He chose the Cranky Jackass. . . .
How awesome is that?! I almost gave the award …
Earlier this week, American decided to stop offering free same day standby to customers who aren’t elite members in the AAdvantage program. While I’m sure some are steaming over the move, I’m not. It actually makes sense to me. I’m just pissed that they’ve decided to treat 
their customers like …
You might have seen the Cardinal’s guest post here on Cranky a couple weeks ago on the Association of European Airlines’ (AEA) efforts to protect its member airlines despite there being little to no apparent public benefit. Well, apparently the AEA reads blogs, has no problem commenting on them, but …
There was some disturbing news out of the Metroplex last week when American’s pilots announced that the Aviation Safety Action Program (ASAP) is dead. It would seem that this program contributed greatly to improving safety at the airline, and now, thanks to bickering and stubbornness, it’s gone, and that’s …
United really is a sad, confused airline, isn’t it? For an airline that just two days ago stated that it had put together several “initiatives . . . to improve the guest experience,” yesterday’s announcement seems completely out of place. But knowing United’s history of schizophrenia, I suppose this shouldn’t …
You know that feeling when you see a news report from a reputable news source that is just so insanely wrong that it makes you question everything they do? Well, here’s a good one for you. This report is so absolutely ridiculous that it has earned the Associated Press a …
You might be surprised to know that it’s not just airlines that can get the Cranky Jackass award. Today, I have the pleasure of awarding it to Tweedle Dee and Tweedle Dum, the girls who say that being so hot got them banned from Southwest for life.
Sounds ridiculous, right? …
This one is just mind-boggling. US Airways has quietly slipped in a $5 surcharge when you book flights at usairways.com, their 
own f*&*’n website! I’m not sure when it started, but it had to have been recently. Combine this with the expiration of the online booking bonus at the end …
A couple of months ago, when delays were at their worst, the President came out and said he was going to fix things. Today, we learned exactly what he’s planning on doing and it’s a pretty sorry effort. Despite what you might expect, I’m not blaming the President for everything. …
In a time when parts of our air traffic control system can shut down for two hours without backup, you know it’s tempting for Congress to get involved, especially with the upcoming FAA reauthorization. Wait, the FAA reauthorization is still spinning in circles? So what could they be working on?…
It’s just been one long week of problems in the industry, that’s for sure. Of course, the biggest and most tragic was the TAM accident in Sao Paulo, but huge delays on the east coast due to bad weather, Virgin America’s website failure, and the whole JetBlue-O’Reilly flap made it …