Cranky Jackass

In general, I find that airlines do a far better job of running their businesses than most give them credit for. But that doesn't mean they don't do dumb things. When that happens, I award them the Cranky Jackass award.

The first Cranky Jackass was awarded a month after the blog launched. It was given to United which had limited access to Economy Plus. Since that time, I've awarded it sparingly, trying to save it for things that truly deserve the award.

Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools

Sep 9, 2014 | 27 Comments

If you subscribe to ExpertFlyer, then you know where this post is going and you are most certainly in full … Read More

United Jacks Up Change Fees, Earns the Cranky Jackass Award

Apr 22, 2013 | 49 Comments

You all know that I like fees. I think having ancillary fees lets people pick and choose what they want … Read More

Argentina Earns the Cranky Jackass Award for Propping Up Aerolineas Argentinas at the Expense of Real Competition

Apr 2, 2013 | 29 Comments

There have been so many good news stories about aviation in Latin America lately that it seems like everything is … Read More

United Blames Southwest, City of Houston for Its Own Problems in Houston, Earns the Cranky Jackass Award

Jun 4, 2012 | 74 Comments

When United decided to fight Southwest’s effort to get international facilities at Houston’s Hobby airport, I didn’t blame the airline. … Read More

Pacific Wings Earns the Cranky Jackass Award For a Spiteful Website

Mar 13, 2012 | 13 Comments

The EAS Flights blog stumbled on something yesterday that may be a new low for this industry. In fact, it’s … Read More