My name is Brett Snyder, and I am the President and Chief Airline Dork of Cranky Flier LLC. I’ve had the airline bug since I was young. I never wanted to fly… I just loved the complexity of the business, and I’ve been able to write about that here since 2006.

As a kid, I never missed a chance to go to LAX and pick up airline timetables. My grandmother even took me to an airport hotel for my birthday one year so I could watch the planes land. By the age of 12, I had become a travel agent. Soon after I was volunteering at Traveler’s Aid.

Since that time, I’ve worked in several places in the industry. Here’s what I’ve done in the past.

USAir Sales Intern (1996-1997)
America West Sales Intern (1997-1999)
United Dulles Operations Intern (1999)
America West Pricing Analyst/Sr Analyst/Manager (1999-2002)
Eos Intern (2003)
United Marketing Planning Product Manager (2004-2005) Business Director of Travel (2005-2007)

Today, my main focus is this blog along with my Cranky Concierge air travel assistance service, Cranky Network Weekly competitive network analysis, and the Cranky Network Awards. To see a list of everything I’m doing today, head to my ethics page.

If you’d like to send me an email about anything related to the blog or the industry, you can reach me at

Cranky Flier