NDC
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American Begins Its Apology Tour Over Sales and Distribution Fiasco
For the last year and a half, American has been involved in a war against travel agencies, companies, and travelers themselves over…
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American May Have Reversed Course on Distribution Strategy, But It Better Not Give Up Completely
The big news last week was that American Chief Commercial Officer Vasu Raja was pushed out and CEO Robert Isom promised to…
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American Flinches as Its Sales and Distribution Strategy Runs Into Trouble
Just over a week ago, American Airlines was on the cusp of rolling out its new “preferred agency” program that would yank…
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Cranky on the Web: Travel Again, Variable Bag Fees, Higher Fares, Sexiness
Travel Again Podcast (Episode 2) with Mike McCormick and Ed SilverMike and Ed asked me to come on to talk about a…
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Breeze Shows the Value of NDC with New Priceline Deal
I’ve spent a lot of time talking about the implementation of New Distribution Capability (NDC) by the airlines and global distribution systems…
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American Expands Its War Against Travel Agents to Now Punish Travelers
It is no secret that American wants everyone to book directly with the airline. It has said that travelers prefer the direct…
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A New Cranky Talk is Live – NDC Woes
Listen on Apple, Spotify, direct, or wherever you get your podcasts. Yeah, yeah, it’s been awhile, I know. But we are back,…
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United Starts to Follow American by Pulling Fares From Traditional Third Party Channels
It was probably only a matter of time. After American removed 40 percent of its fares from traditional third-party channels using EDIFACT…
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United Ponders the Future of Sales and Distribution in a New Post-Pandemic World
United has been very clear that running an airline post-pandemic is going to be very different than running one before. You can…
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The Cranky Flier Interview with Air Canada SVP Products, Marketing, and eCommerce Mark Nasr on Rolling Out NDC
Listen on Apple, Spotify, or wherever you get your podcasts. Let me guess… you’ve been really jonesing for another piece about NDC…
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A Closer Look at American’s New Fare Structure
As planned, American yesterday pushed ahead with its rushed efforts to restrict the selling of lower fares through traditional third party channels.…
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American’s Reckless NDC Push Delivers a Blow to the Future of Travel Sales
We are now less than a week away from American implementing its plan to remove 40 percent of its fares from traditional…