Distribution
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Checking in with Mark Nasr on Air Canada’s NDC Journey (Across the Aisle)
Ever since American backed off its draconian implementation of New Distribution Capability (NDC) for travel agents, there’s been a whole lot less…
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American Begins Its Apology Tour Over Sales and Distribution Fiasco
For the last year and a half, American has been involved in a war against travel agencies, companies, and travelers themselves over…
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American May Have Reversed Course on Distribution Strategy, But It Better Not Give Up Completely
The big news last week was that American Chief Commercial Officer Vasu Raja was pushed out and CEO Robert Isom promised to…
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American Flinches as Its Sales and Distribution Strategy Runs Into Trouble
Just over a week ago, American Airlines was on the cusp of rolling out its new “preferred agency” program that would yank…
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Cranky on the Web: Travel Again, Variable Bag Fees, Higher Fares, Sexiness
Travel Again Podcast (Episode 2) with Mike McCormick and Ed SilverMike and Ed asked me to come on to talk about a…
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Breeze Shows the Value of NDC with New Priceline Deal
I’ve spent a lot of time talking about the implementation of New Distribution Capability (NDC) by the airlines and global distribution systems…
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American Expands Its War Against Travel Agents to Now Punish Travelers
It is no secret that American wants everyone to book directly with the airline. It has said that travelers prefer the direct…
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Across the Aisle Interviews, Distribution, Operations, Podcast, Southwest, The Cranky Flier InterviewThe Cranky Flier Interview with Southwest SVP Network Planning and Network Operations Control Adam Decaire
Listen on Apple, Spotify, or wherever you get your podcasts. Back in 2022 when Andrew Watterson moved from Chief Commercial Officer at…
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The Cranky Flier Interview with Porter EVP and Chief Commercial Officer Kevin Jackson
Listen on Apple, Spotify, or wherever you get your podcasts. It has finally happened. I conducted an ACTUAL across the aisle interview…
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A New Cranky Talk is Live – NDC Woes
Listen on Apple, Spotify, direct, or wherever you get your podcasts. Yeah, yeah, it’s been awhile, I know. But we are back,…
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United Starts to Follow American by Pulling Fares From Traditional Third Party Channels
It was probably only a matter of time. After American removed 40 percent of its fares from traditional third-party channels using EDIFACT…
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The Cranky Flier Interview with United SVP Global Network Planning and Alliances Patrick Quayle
Listen on Apple, Spotify, or wherever you get your podcasts. It was three long years ago in June 2020 when I last…