Cranky on the Web: Refund Madness, Small Business Struggles, Looking for Deals

Cranky on the Web: Refund Madness, Small Business Struggles, Looking for Deals

DOT tells airlines to refund canceled flights, but don’t count on cash just yetLos Angeles Times
I had a lot of inquiries come in about this during the week. United and JetBlue have now shifted their stance after DOT slapped them.

I-Team: Customers Read the post

Caution: Pricing Glitch Makes Some Travelers Pay More for Alaska’s Saver Fares in Sabre

Caution: Pricing Glitch Makes Some Travelers Pay More for Alaska’s Saver Fares in Sabre

Part of the fun that comes with having the Cranky Concierge air travel assistance business is that I get to poke around in the Sabre Global Distribution System (GDS) regularly. And that means sometimes I stumble across issues that even the airlines don’t know about. That happened earlier this week … Read the post

3 Links I Love: Hidden City Ticketing, Mokulele Cuts, California Pacific Tries a Comeback

3 Links I Love: Hidden City Ticketing, Mokulele Cuts, California Pacific Tries a Comeback

This week’s featured link:

The travel trick that airlines hateBBC capital
When I was in Dallas this week, I got into a long discussion with a few friends about hidden-city ticketing. (That kind of conversation, by the way, is exactly what happens when a bunch of AvGeeks get … Read the post

Southwest Prepares for Battle in California With Fare Cuts (Analysis – Part 2)

Southwest Prepares for Battle in California With Fare Cuts (Analysis – Part 2)

Welcome back to the second part of a look at Southwest’s pricing changes in intra-California markets.  If you missed the dynamics that led to this change yesterday, I’d recommend heading over to the post first.  Now, we’re going to look at the numbers. Thanks to Henry Harteveldt at Atmosphere … Read the post

Southwest Prepares for Battle in California With Fare Cuts (Analysis – Part 1)

Southwest Prepares for Battle in California With Fare Cuts (Analysis – Part 1)

Ever since I attended the Boyd conference way back in August, I’ve been meaning to look at Southwest’s intra-California strategy in more detail.  Facing new competition from the combined Alaska/Virgin America, Southwest has really ramped up the rhetoric about California, and it has made some changes to the way it … Read the post

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