It was a big enough shock to see airline change fees start melting away, but now there’s something even stranger happening. American is experimenting with affordable, refundable fares on long-haul flights. I suppose we’re at the point where airlines will do anything to try and stimulate demand.
Domestic change fees disappeared so quickly and with such little resistance — except you, JetBlue — that I haven’t been able to stop thinking about this. The industry built change fees up to absurd heights over the last three decades, yet they fell in less than a week, at least … Read the post
Evaporation of travel sector threatens airlines’ very survival – PBS NewsHour
When PBS reached out for this, it was going to be about passenger impacts from the pandemic. By the time I did the interview, the questions had veered into airlines being irresponsible for not having enough cash (thanks to … Read the post
DOT tells airlines to refund canceled flights, but don’t count on cash just yet – Los Angeles Times
I had a lot of inquiries come in about this during the week. United and JetBlue have now shifted their stance after DOT slapped them.
This week’s featured link:
The Evolution of Basic Economy – an Update – VisualApproach.io
You might be surprised to learn that airlines have started using Basic Economy in different ways since it started. This article looks at some examples of what’s been going on on both the micro and macro … Read the post
This year’s April Fools post was about Delta creating a version of “Basic Economy” in its higher cabins. At the end, I closed with “I realize this one sounds a little too real and could actually happen, but you can breathe easy for now. This isn’t real… yet.” Well, … Read the post
As travelers in the US finally get used to the idea of Basic Economy, Delta has decided to make things even more complex. The airline invented Basic Economy years ago, but it only accelerated the rollout through its short-haul network in recent months. With American, Alaska, and United adopting the … Read the post
Part of the fun that comes with having the Cranky Concierge air travel assistance business is that I get to poke around in the Sabre Global Distribution System (GDS) regularly. And that means sometimes I stumble across issues that even the airlines don’t know about. That happened earlier this week … Read the post