On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)

On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)

We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits to incorrect flight status and even failing to pay a client after involuntarily bumping him. But today I wanted to write about an experience we had recently that …

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