I haven’t written about it much, but Cranky Concierge has been growing a lot. We’re now up to 14 people on the team, but we need at least one or two more. Specifically, we need
more people to help with nights and weekends.
That job has changed since I last … Read the post
I know, you weren’t expecting a post today, right? Well, this one is entirely for self-serving purposes. Cranky Concierge needs another Award Travel Architect, and as always, I like to post jobs here first. This is for 15 to 20 hours a week in the evenings (until 7:30pm PT) Monday … Read the post
REMINDER: We are one week away from this year’s Dorkfest. Next Saturday, come by In-N-Out at LAX between 11a and 1p. (Assuming it’s like other years, I’ll end up staying later.) We’ll eat burgers, watch airplanes, and talk shop. Oh, and yes, I have a bunch of Southwest swag to … Read the post
I haven’t written about Cranky Concierge much lately, but we’re humming right along, helping all 
kinds of travelers with everything from travel planning to urgent assistance. It’s that urgent assistance work that has earned me a spot on the Condé Nast Traveler’s list of Top Travel Specialists for 2011.… Read the post
I haven’t written about Cranky Concierge much here lately, but things have been going quite well. We’ve just finished a banner week where we followed near 50 people heading to a conference, we’ve added more discounts for clients, we’ve made some website changes, and, what I’m most excited about, we’ve … Read the post
New Tokyo Haneda Flights: Some Strange Choices, Courtesy of the Feds – BNET
Flight awards were handed out by the feds for the four coveted slots at Tokyo’s Haneda airport. They made some odd picks.
How to Get Home When Disaster Strikes – FOX News
Stuck when disasters happen? I … Read the post
Now that European airports are open and (as far as I know), no planes have fallen out of the sky, it’s time to look back on the aftermath of the Ic
elandic volcano. We worked on some pretty crazy itineraries at Cranky Concierge, so I thought I’d share some of … Read the post
Ash Wednesday: Icelandic Volcano Impact on Airlines Worse Than 9/11 – BNET
You all know how ugly it’s been in Europe with the volcano, and now they’re saying the initial impact is worse than 9/11. Fortunately, the recovery won’t be nearly as painful.
I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com has me absolutely steaming. It also provides a very valuable lesson: always double check with your airline if you book via an online travel agent.
One of our … Read the post
When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing. That’s American CEO Gerard Arpey at right, smiling like a madman while looking at a JetBlue A320. On the left, we have a laughing JetBlue CEO Dave … Read the post
We’ve been working on all kinds of things here at Cranky Concierge, and since it’s been awhile since I last wrote about the service, I thought today’s news would be a good time for an update. Cranky Concierge clients now get 25% off inflight internet via Aircell’s Gogo service on … Read the post
Cranky Concierge is now a few months into its existence, and things are going very well. We’ve helped out on more than 100 trips and more people are signing up all the time. But with a few months of experience comes the time for tweaks to the model, as I … Read the post
