I’m One of Conde Nast’s Top Travel Specialists of 2011

I haven’t written about Cranky Concierge much lately, but we’re humming right along, helping all kinds of travelers with everything from travel planning to urgent assistance. It’s that urgent assistance work that has earned me a spot on the Condé Nast Traveler’s list of Top Travel Specialists for 2011.

There are 133 specialists on the list. Most of them are destination specialists that can arrange incredible travel experiences in their geographic region, but there are three of us that focus on air travel. Gary Leff, who you probably know as the author of View From the Wing, is on there for award redemption and Sara Habib is there for round the world tickets. And of course, I’m there for urgent airline assistance.

I’ll let Condé Nast take it from here:

Ever found yourself stranded in a foreign airport, praying for a guardian angel to swoop in and get you on the next flight home? Meet Snyder, whose air travel assistance service finds you the lowest fare and then keeps an eye out for snafus such as delayed flights, missed connections, and bad weather at your destination, and rebooks you even before the airline informs you there’s a problem. Even if you booked your ticket yourself and disaster strikes—an Icelandic volcano erupts, or a Christmas-week snowstorm hits, shutting down airports for days—he’ll get you on the earliest flight out ($150 for urgent assistance).

With the holidays coming up, we can monitor your flights for as little as $15 each way (and that’s per itinerary, not per person). You can email us at info@crankyconcierge.com if you have any questions or just sign up directly at crankyconcierge.com/signup.

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Gary Leff

Congratulations, Brett! You offer a really innovative service and it’s great to see you on The List..!



David SF eastbay

So how many copies of the magazine did you buy to hand out to family and friends? :-)

Sanjeev M

Congrats :) I guess the lesson in all this is to realize that not everyone is an airline dork and some people just need a little help/peace of mind when travelling. Nice work Brett.

Charles McCool

Congratulations. I saw it in the print edition.


Great job Brett!!! No small accomplishment getting a nod from the Conde.


I’m with Eric, this is quite a spotlight on your capabilities. Speaking from my vantage point of spending last Christmas at Heathrow instead of Paris, I will be calling on you for my next trip!


Who is “Snyder” and how to contact him/her?

Nick Barnard

I’m late to the party, but congrats!

One question though, how does this interact with you writing for Conde Nast’s Traveler?