American
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Cranky on the Web (June 14-18)
ExpressJet’s New CEO Targets Costs to Fix the Airline. Duh – BNET ExpressJet’s new CEO is trying to make his mark by…
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Cranky on the Web (June 1-4)
As the Regional Flight Market Shrinks, Airlines Need New Strategies to Survive – BNET Regionals have had a rough few years, and…
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American’s Apparent Labor Peace with Rampers Appears to be a Sham
It’s been nearly two months since I last wrote about American here. Maybe it’s that they haven’t had much news or maybe…
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Cranky on the Web (May 10 – 14)
New Tokyo Haneda Flights: Some Strange Choices, Courtesy of the Feds – BNET Flight awards were handed out by the feds for…
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American Learns a Lesson in Communications (Or At Least, They Should)
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social…
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Cranky on the Web (March 29 – April 2)
Now Departing: Delta Cuts Ties with Midwest Airlines – BNET Midwest and Delta are no longer going to be frequent flier buddies.…
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JetBlue Partners with American; No This Isn’t an April Fools’ Joke
If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they…
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Cranky on the Web (March 15-19)
San Francisco Targets LAX In Fight for Connecting Travelers – BNET SFO wants Aussies and Kiwis to connect there instead of LAX.…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the…
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Are Wholly-Owned Regionals Safer? (Ask Cranky)
The discussion about how safe regionals are has been top of mind since the Colgan Air crash in Buffalo last year. A…
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Cranky on the Web (February 22 – 26)
First Class is Disappearing in Name Only – BNET Qantas is the latest to reduce First Class onboard, but it’s not really…
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American and British Airways Finally Receive Alliance Approval From the US (Tentatively)
About 10 minutes after the Wright Brothers put their first airplane into the air, American and British Airways applied for blanket codesharing…