It’s so common to come across an article trying to arbitrarily rank airlines or airports one way or another that I generally have little trouble ignoring them all. But when I saw Airways cite a study saying that Los Angeles International (LAX) was the least reliable in the US, … Read the post
The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good at doing that when it comes to on-time performance. United says it was the best of the legacy carriers in February of this year. American says the same … Read the post
Small business success #29: Brett Snyder, owner, Cranky Flier & Cranky Concierge – Succeeding in Small Business
These guys interviewed me to talk about the success of Cranky Concierge. It’s always interesting to see what kind of an article comes out of a lengthy interview.
Cranky Analysis: Southwest Airlines Operations Blew Up Over The Holidays. Problems Continue. The Problems Are Systemwide. – PlaneBusiness Banter ($Subscription Required$)
Southwest had a very bad December with fewer than 60 percent of flights arriving on time. But this isn’t a new issue, it’s just getting worse. I dove into … Read the post
I’ve had a few notes and comments come in regarding how one airline handled the bad weather last week versus another airline. There’s no question that the airlines handled things differently, and for that reason, I thought it would be fun to walk through how it went. (Warning: Excel wonkiness … Read the post
It’s not uncommon for a big winter storm to mess with travel plans, but this past week can best be described as a convergence of suck. A ton of different things came together to create one of the worst travel weeks I can remember in a long time. I’ve slept … Read the post
In the Trenches: The Neglected Corners of the Business – Intuit Small Business Blog
Though the concierge business is where I spend most of my time, there are other pieces that don’t get enough attention.
How All the American Airlines Trouble Affects Flyers and What You Can Do – Conde Nast Daily Traveler
If you’re a traveler, you don’t care who is at fault when it comes to American’s operational problems. You want to know if it’s really that bad, and if so, what you … Read the post
Last week just downright sucked. I was supposed to be traveling with my family on US Airways to a wedding outside of Cancun. Yes, the same Cancun that was hit by a hurricane/tropical storm/big weather thing. We watched the storm draw closer to Cancun all week, and while US Airways … Read the post