Spirit Tries to Get Back on Track

Spirit Tries to Get Back on Track

Spirit has been an airline on a mission. After years of forcing travelers to suffer through a poor operation and customer service indifference, the airline turned itself around. Under now-former CEO Bob Fornaro, Spirit became a top performer operationally and it improved customer service and amenities. Recently, however, it took … Read the post

Spirit’s Current and Future CEOs On the Airline’s Continued Operational Improvement (Across the Aisle)

Spirit’s Current and Future CEOs On the Airline’s Continued Operational Improvement (Across the Aisle)

Now I’m back with the second part of my discussion with current Spirit CEO Bob Fornaro and his successor Ted Christie.  In the first part, we focused on the network, but here we spoke about the operation.  When I first talked to Bob last year about it, things were Read the post

Southwest Struggles With Denied Boardings, But Others Are Worse

Southwest Struggles With Denied Boardings, But Others Are Worse

Yesterday I wrote about the denied boarding trends at Alaska, American, Delta, and United. Today, I’m going to start with Southwest and work my way through the rest of the branded airlines that report their numbers.

If you’re comparing to yesterday, remember that these … Read the post

3 Links I Love: Why Won’t Airlines Fly Here?, European Mergers, Spirit’s Next CEO

3 Links I Love: Why Won’t Airlines Fly Here?, European Mergers, Spirit’s Next CEO

This week’s featured link:
ROBERT PRICE: Struggling airport, growing city: What’s up with that?Bakersfield.com
This kind of of conversation has been had throughout smaller cities around the US. Why can’t we get more service? It’s never the population number that matters. A city with 100,000 consultants who travel … Read the post

3 Links I Love: Spirit Goes Back to the Caribbean, Cathay Pacific Shuns a Trend, Flying Air Greeland

3 Links I Love: Spirit Goes Back to the Caribbean, Cathay Pacific Shuns a Trend, Flying Air Greeland

This week’s featured link:
Going Global in Orlando! Spirit Airlines Announces Major International ExpansionSpirit Airlines
Years ago, Spirit poured its efforts into building a Latin/Caribbean network primarily (but not exclusively) focused on Ft Lauderdale. Then for awhile, it really shifted to the domestic network, leaving international growth as … Read the post

Spirit CEO Bob Fornaro on Price Competition and Doing What Spirit Does Best (Across the Aisle)

Spirit CEO Bob Fornaro on Price Competition and Doing What Spirit Does Best (Across the Aisle)

Spirit’s current President, Bob Fornaro, has seen a lot in this industry. After stints at TWA and Northwest, he spent much of the 1990s at USAir. At the end of the decade, he joined AirTran as President and ran that airline until Southwest bought it a dozen years later. Apparently Read the post

3 Links I Love: Spirit’s Pilots Get Slapped in Court, Bad Small City Subsidies, Baltia’s At It Again

3 Links I Love: Spirit’s Pilots Get Slapped in Court, Bad Small City Subsidies, Baltia’s At It Again

This week’s featured link:
Amid Cancelations & Delays, Court Orders Spirit Airlines Pilots To Halt Alleged Work SlowdownConsumerist
I thought Consumerist did a nice job of covering the bubbing labor problems over at Spirit. It sounds like the pilots have been slowing down the airline as part of … Read the post

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