This week’s featured link:
Competing for B(r)agging Rights – American Airlines Arrivals
American puts out a weekly employee newsletter, and it sends it to media as well. Last week, the story on page 3 caught my eye. In San Jose, the airline made several changes to how it handles bags, … Read the post
This week’s featured link:
One of the more complex customer-facing issues airlines have to deal with involves interlining. In simple terms, that’s when two carriers have to work together to serve one customer on one trip. A combination of complexity and regulation has led airlines to narrow the scope of when they’re willing to … Read the post
Not a Fan of Spirit? These Airlines Have the Fewest Fees – Conde Nast Daily Traveler
There are a lot of people who don’t like fees and would rather pay a higher base fare that includes more. So here’s a guide showing which airlines you can fly to avoid fees.… Read the post
United has recently stepped up enforcement of its carry-on rules. Now, you will have to size your bag at the gate. If it’s bigger than 22″ x 14″ x 9″ then you’ll have to check it, and you’ll pay the bag fee to do it. This should mean more … Read the post
Asiana Airlines Crash Lands at SFO, No Fatalities but Airport Closed, Call Your Airline for Delays and Info – Conde Nast Daily Traveler
We all know about the Asiana accident at SFO last week. This was my early post on Conde Nast talking about how operations would be impacted.
In the Trenches: Prioritizing Tasks, Getting Paid – Intuit Small Business Blog
We’ve neglected an important part of the business, and that means I need to either reallocate time or find someone new to handle it.
American Says: Check Your Own Damn Bag. We Say: Finally – Conde Nast Daily … Read the post
The full year 2012 baggage stats are out from the Department of Transportation (DOT) and the airlines had a good year. That doesn’t mean there weren’t a lot of delayed, lost, and damaged bags out there. It just means there were less than in previous years. For that reason, I’m … Read the post
New statistics say that airlines are losing fewer bags and arriving on time: could it be true? – The Patt Morrison Show
I did a radio appearance on our big public radio station here in LA talking about the improved baggage handling numbers.
A couple of weeks ago, Alaska Airlines announced it would start aggressively rolling out self bag-tagging for its customers. This might sound like a little thing but it was a painful process to finally get government approval. I spoke with Jeff Butler, VP of Customer Service – Airports for Alaska … Read the post
Taking First-Class Coddling Above and Beyond – The New York Times
I was quoted in a front page article talking about First Class on long haul flights. More importantly, Geoff Fischer was interviewed about his write-up on Cranky of his Cathay Pacific experience.