I’m happy to announce that I will now be contributing to the new Conde Nast Traveler site on a weekly basis. Go to cntraveler.com to see some great contributions from around the travel world. My first two are below.
Nerve-racking ‘go-arounds’ routine for pilots – CNN Out of the Office… Read the post
No bag? Then airlines should refund fee – CNN Out of the Office
I’ve written about this here … Read the post
Bin space and the airline boarding debacle – CNN Out of the Office
This week, it’s time to take a look at boarding and the race for bin space.
In the Trenches: Hiring an Intern – Intuit Small Business Blog
Cranky Concierge now has an intern. (Welcome, Dave!) Looking for … Read the post
Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying experience better. On many of these, it seems downright silly that the government is involved, but there are are a few kernels of good in there surrounded by … Read the post
We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You can now follow your checked bag on Delta just like you follow a package on FedEx. And that’s only a part of what the airline is doing to … Read the post
Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get involved. This time, it’s the refunding of bag fees when bag aren’t delivered. Guess what? I agree with the idea.
First I’d like to say that I … Read the post
Yesterday, I attended the official launch of a new inline baggage screening system in Delta’s Terminal 5 at LAX. After taking the tour, it dawned on me that a lot of people probably don’t know what happens to their bags after they kiss them goodbye. So, let’s talk about … Read the post
Expedia Drops American Airlines — Right After Orbitz Battle – BNET Headwinds
Expedia has now joined the fight against American, which seems ironic since it just gained an advantage after AA pulled out of Orbitz. This is much bigger than that, however.
Continental-United Merger: How the Airline Emboldened Its Pilots… Read the post
It’s been a quiet week on BNET this week, and that’s because they were busy launching a completely revamped site. So they locked us out while they made the changes, but now it’s back and better than before. Instead of being a contributor on BNET Travel, I now have my … Read the post
Everyone loves to complain about luggage fees, but other than flying Southwest or JetBlue, there hasn’t really been a way to avoid them that makes economic sense. I mean, sure, you could FedEx your suitcase, but that ain’t cheap. UPS has apparently been watching luggage fees rise and now has … Read the post
When it comes to bag fees, Southwest is always fighting an uphill battle. Yes, customers love the fact that they don’t charge fees for the first two checked bags, but those pesky Wall Street-types have long believed that they’re leaving money on the table. Now, Southwest is committing itself even … Read the post
Last year, I wrote about how US Airways had started scanning bags at planeside. When I was in Phoenix with the airline recently, I decided to stop in and get an update on how things were going. They’ve made a lot of progress since then, and there are some … Read the post