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Passengers First?
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Yesterday, as I was going through my usual morning ritual of scanning airline news and blogs, I came across a press release saying that the “Air Travelers Association” had submitted a “Passengers First” proposal to…
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Just in Time for the Winter Season
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Christmas trees are going up, shopping season is kicking into high gear, and the weather is getting chillier. Ah yes, it’s time for winter. Now, that doesn’t mean much here in LA where it’s a…
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Will Anyone Buy Alitalia This Time?
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No. Sorry, I just couldn’t resist. It’s once again been a little while since we checked in with our favorite incompetent airline, Alitalia. I hadn’t planned on doing a post on Alitalia today, but I…
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Why I Hate “Best Airline” Surveys and Lists
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It seems like we see new airline surveys and lists every other week. Which airline is best? Which has the highest quality? Which treats their customers best? The media may love to talk about these…
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Remember Stewardesses?
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There is definitely something fun about coming home and sifting through some of the old stuff buried in the closet in my parents’ house. I love looking through some of the old National Geographic magazines,…
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Happy Thanksgiving To Those Working Today
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My friend Pat from my America West days was dishing out Thanksgiving meals to working crews at Phoenix Sky Harbor today. Since I was in Phoenix, I decided to head on down and say hello…
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The True Meaning of Thanksgiving 2007
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Once again, we’re at the beginning of the busiest travel period of the year. It’s a time for stuffing yourself silly and watching lots of football. It’s also that time to get stuck in long…
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The Twisted Danish Sense of Humor
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You have to love the Danes. It’s cold and dark for much of the year up there, so you know it has to be their sense of humor that gets them through until summer. This…
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Virgin America Responds: It’s Door #3
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Last week, I wrote a post talking about Virgin America’s decision to temporarily cut capacity in some of its long haul markets. Soon after, I received an email from Abby Lunardini, Director of Corporate Communications…
