I haven’t commented on the ridiculousness that is Continental #2816 yet, and I’ve received plenty […]
Category: Customer Service
I’m hijacking my usual “This Week on BNET” post with a brief plug. Minnesota Public […]
Over the weekend, US Airways said it would stop charging for soda, water, coffee, and […]
Southwest Reports Q4 Loss on Hedges Hedges and other “special items” brought Southwest down to […]
I saw an op-ed in the New York Times over the holidays from a former […]
It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to […]
I received an email from the author of the blog, “Think for a Moment,” suggesting […]
Stay with me here. Michael O’Leary, Ryanair’s fearless leader and king of publicity, has announced […]
Open Skies, the new airline from BA, is getting ready to launch flights between New […]
It’s been awhile since I broke out the gold star award. I thought about it […]
You might be surprised to know that it’s not just airlines that can get the […]
It seems like we see new airline surveys and lists every other week. Which airline […]