Customer Service
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Continental’s Overnight Excursion in Rochester, Minnesota
I haven’t commented on the ridiculousness that is Continental #2816 yet, and I’ve received plenty of emails asking me why that hasn’t…
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787, Baggage, BNET, Boeing, Customer Service, Delta, Mergers/Finance, Spirit, United, US Airways, Virgin America
In the Loop Radio Guest and This Week on BNET (July 6 – 10)
I’m hijacking my usual “This Week on BNET” post with a brief plug. Minnesota Public Radio puts out a weekly podcast called…
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Why Did US Airways End Charges for Soda and Water? To Enhance Its Rep
Over the weekend, US Airways said it would stop charging for soda, water, coffee, and tea on March 1. You’ve probably read…
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Allegiant, American, Baggage, BNET, Customer Service, Delays/Cancellations, Delta, Fuel, IND – Indianapolis, Mergers/Finance, Schedule Changes, Southwest, United, Virgin America
This Week on BNET (Jan 26 – 30)
Southwest Reports Q4 Loss on Hedges Hedges and other “special items” brought Southwest down to a Q4 loss, but it was the…
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Why I’m Glad the “Glory Days” of Air Travel are Gone
I saw an op-ed in the New York Times over the holidays from a former TWA flight attendant that got me so…
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United Gets Beaten Down Over PhoCusWright Presentation on Customer Experience
It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about…
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Thoughts on “An Open Letter To The Airline Industry Leadership”
I received an email from the author of the blog, “Think for a Moment,” suggesting that I take a look at the…
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O’Leary Wants to Offer Blowjobs on Airplanes
Stay with me here. Michael O’Leary, Ryanair’s fearless leader and king of publicity, has announced his plans for a transatlantic airline. And…
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Open Skies Concierge
Open Skies, the new airline from BA, is getting ready to launch flights between New York and Paris in the next couple…
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Air Canada Offering Protection From Weather Delays (For a Fee)
It’s been awhile since I broke out the gold star award. I thought about it yesterday with Delta’s new seat, but that’s…
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A Cranky Jackass for the Southwest Not-So-Hotties
You might be surprised to know that it’s not just airlines that can get the Cranky Jackass award. Today, I have the…
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Why I Hate “Best Airline” Surveys and Lists
It seems like we see new airline surveys and lists every other week. Which airline is best? Which has the highest quality?…