With the airline industry nearly grinding to a halt, Cranky Concierge has taken a hit as well. We’ve been working hard to help customers handle changes and refunds, and we’ve found a way to cut 20 percent of fixed costs without laying anyone off. But we need more than that, …
Category: Miscellaneous
Every post I had in the hopper suddenly seems irrelevant. I was working on a story about growing capacity in a small town, and I had been digging into Contour’s model. Now none of it matters thanks to this coronavirus crisis which is very close to shutting down the entire …
Dear Newbie,
I’m sure this has been a really challenging month for you. After all, since you were hired in the last decade, you’ve never seen anything like this before. Take a deep breath and get ready. It’s going to be a rough ride. I don’t know how long this …
Coronavirus panic has reached a fever pitch as cases outside of China continue to tick upwards. We appear to be seeing a perfect storm of airlines, governments, and passengers all feeding off each other to create an elevated level of fear. Judging from airline reaction, demand seems to be disappearing …
It’s the last day of the year, so that means it’s time to look at the year in flying.
Miles: 33,378 (19,406 last year)
Segments: 36 (17 last year)
New Aircraft: none
New Airlines: FlyBe, Loganair…
The year is almost done, and that means it’s time to go back and see how you did on your 2019 predictions. Some were right on, some were not, and some were truly ridiculous. (I’m talking to you, phllax.)
Limiting my review to only the first prediction from each commenter…
It’s hard to believe that the terrorist act that completely turned our industry upside down is now old enough to vote. It’s been 18 years since that fateful day in 2001. As always, following the lead set by Holly Hegeman (PlaneBusiness) so many years ago, I’m honoring those …
Have We Reached Peak Airline Complexity? – kambr.media
Here’s a wide-ranging interview I did with Kambr touching everything from my background to what’s new at Cranky Concierge… and of course, whether we’ve reached peak airline complexity.…
BHM confident in airport traffic growth despite losing Via Airlines – Birmingham Business Journal
I realize this is behind a paywall that many of you won’t be able to access, but it gives me the opportunity to at least highlight the plight of Via Air. The airline has basically given …
I said I was going to leave North America in 2018, but that didn’t happen. For a variety of reasons (many work-related), I had to scrap trips that I had planned. In the end, I was left with another really weak year of travel. Let’s start with the anemic visual, …
It’s the end of the year, and you know what that means. It’s time to look back at your predictions for 2018 as well as make you picks for what you think will happen in 2019.
The 2017 review saw almost 100 comments, and it has been quite the pain …
How about something a bit different today? It’s not uncommon for me to get requests to read a manuscript, and I will often do so if it’s related to the airline industry. But it’s not every day that I get asked to write a foreword. Korry Franke is a young …