US Airways On the Clock

US Airways On the Clock

Is there an echo in here? Once again, an airline is under fire for poor performance. I swear, I don’t understand why columnists bother to write these stories over and over. They could just take the first one, slap a new airline name on it, and publish it again. So …

Why Calling an Airline Sucks

Why Calling an Airline Sucks

07_03_13 telephonestrangeI really haven’t gotten very cranky lately, but an experience this weekend put me back in the cranky mood. My girlfriend and I decided to use miles on United to go to Hawai’i. We had to book separately since we used our own mileage accounts. We walked through the process …

JetBlue, Round 2

JetBlue, Round 2

So, did I miss anything over the long weekend?

From the looks of JetBlue CEO David Neeleman’s face on news shows this morning, I get the feeling it was a sleepless few days for the BlueCrew. Remember how I said before that by not pre-canceling their flights, the airline was …

Airline Anger Rising Once Again

Airline Anger Rising Once Again

It always comes in waves.

Back before 9/11, air traffic had hit record high levels and airports were starting to feel the strain. Stories like the one where Northwest flights sat on the ground in Detroit for hours on end during a major snowstorm caused customer anger to reach new …

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