I haven’t commented on the ridiculousness that is Continental #2816 yet, and I’ve received plenty of emails asking me why that hasn’t happened. You know the flight; that’s the one where the passengers got stuck on their little regional jet all night long after diverting from Minneapolis/St Paul to Rochester, … Read the post
Over the weekend, US Airways said it would stop charging for soda, water, coffee, and tea on March 1. You’ve probably read about this elsewhere by now, but it’s interesting to think about why they’re finally relenting on something that they held out on for months. It appears that this … Read the post
Southwest Reports Q4 Loss on Hedges
Hedges and other “special items” brought Southwest down to a Q4 loss, but it was the announcement on growth that had people turning their heads.
Southwest Sees Strong Revenue Performance in Fourth Quarter
Is that no-fee strategy working for Southwest? The airline has definitely … Read the post
I saw an op-ed in the New York Times over the holidays from a former TWA flight attendant that got me so riled up, I had to write a response. I sent it in to the NYT, but it was way too long to be considered as a letter to … Read the post
It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about their companies, so I haven’t been attending too many of the sessions. That being said, there was one presentation I absolutely had to attend: “Customer Experience and Flying: … Read the post
Stay with me here. Michael O’Leary, Ryanair’s fearless leader and king of publicity, has announced his plans for a transatlantic airline. And yes, it will apparently include blowjobs.
His plan? A bunch of economy class seats that will sell for 10 euros or something really cheap like that as well … Read the post
You might be surprised to know that it’s not just airlines that can get the Cranky Jackass award. Today, I have the pleasure of awarding it to Tweedle Dee and Tweedle Dum, the girls who say that being so hot got them banned from Southwest for life.
Sounds ridiculous, right? … Read the post
It seems like we see new airline surveys and lists every other week. Which airline is best? Which has the highest quality? Which treats their customers best? The media may love to talk about these things, but you know what? They really aren’t worth much at all in my eyes.… Read the post