Airport Experience
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The Airlines Will Never Get Boarding Right, But They Could If They Charged for Carry-Ons
Since the dawn of time (or something like that), airlines have struggled to find the best way to board their airplanes. I…
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Star Alliance Stresses That Airports Need to Design for Easy Connections
One of the panels at the Phoenix Aviation Symposium this year focused on the future of hubs, and the conversation quickly turned…
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Who Should Decide If An Airport Builds?
During the Phoenix Aviation Symposium last month, I sent out a tweet quoting US Airways CEO Doug Parker as saying that he…
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What Travelers Want From Their Airports
Earlier this week, I was on a panel at the Airports Council International – North America (ACI-NA) conference down in San Diego…
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Ryanair Wants To Let People Bring Unlimited Carry On Bags
It’s incredible to think about how the title of a post or article really sets the tone for a story. For example,…
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US Airways Ditches Scientific Boarding for the Cattle Call
In last week’s internal company newsletter, US Airways noted that it was switching up its boarding process. They’ve gone back to basics.…
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LAX Opens Public reLAX Lounge, Others Should Follow
So, you’ve been trying to get to Seattle for a few days now, huh? I’m one of the lucky ones this year…
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Delta’s Terminal Consolidation Plans Begin to Take Shape
Details of Delta’s plans to combine facilities with Northwest are starting to leak out, and I’m very happy to see that the…
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Virgin America Moves Into Renovated LAX Terminal 3
As I mentioned, the reason I had the chance to interview Virgin America CEO David Cush yesterday was because he was in…
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United Furthers Trend to Offer Elite Benefits to Everyone Else
Ah the life of an elite member on United. No fees, special lines, and free upgrades to Economy Plus. It may seem…
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LAX Reveals Plans for Nice but Very Expensive Bradley West Terminal Expansion
I know, I know. I’ve had a fair number of posts on LAX lately, and I’m sorry about that for those not…
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Virgin America Making Progress on Its Renovation of LAX Terminal 3
I thought I’d throw out a little Sunday bonus posting this week since I had the chance to stop by LAX Terminal…