Since the dawn of time (or something like that), airlines have struggled to find the best way to board their airplanes. I can’t count the number of different efforts that have been made. Heck, we’ve seen two new ones, from both Delta and American, in the last month alone. I …
Category: Airport Experience
One of the panels at the Phoenix Aviation Symposium this year focused on the future of hubs, and the conversation quickly turned toward the importance of having the right facility in the right place. In particular, Star Alliance CEO Mark Schwab was very vocal about airport design as it relates …
During the Phoenix Aviation Symposium last month, I sent out a tweet quoting US Airways CEO Doug Parker as saying that he didn’t see any domestic air service growth potential beyond growth tied to the Gross Domestic Product (GDP) of the country. In other words, we have all the service …
Earlier this week, I was on a panel at the Airports Council International – North America (ACI-NA) conference down in San Diego talking about airports. The panel was called “The Air Travel Experience-Is This As Good As It Gets?” The general answer was “no” but everyone talked about different aspects …
It’s incredible to think about how the title of a post or article really sets the tone for a story. For example, if you saw the recent Dow Jones article entitled “Ryanair To Ban Check-In Baggage And Airport Check-In,” you might be surprised to know that it’s referencing …
In last week’s internal company newsletter, US Airways noted that it was switching up its boarding 
process. They’ve gone back to basics. Instead of trying to figure out the best way to board from a time-saving perspective, they’re just gonna let people fight it out.
The new plan is similar …
So, you’ve been trying to get to Seattle for a few days now, huh? I’m one of the lucky ones this year since I’m not going anywhere for the holidays, but if I were, I’m sure that the nasty weather would have me sitting on the floor at the airport …
Details of Delta’s plans to combine facilities with Northwest are starting to leak out, and I’m very happy to see that the most difficult terminal situations are being addressed early.
First up, the LA Times is reporting 
that Delta has decided to bring Northwest over to Terminal 5 from Terminal …
As I mentioned, the reason I had the chance to interview Virgin America CEO David Cush yesterday was because he was in town for the ribbon-cutting on the airline’s newly renovated space in LAX Terminal 3. They’ve done a great job here, and it really didn’t cost very much at …
Ah the life of an elite member on United. No fees, special lines, and free upgrades to Economy Plus. It may seem like a fair reward for devoting your business to United, but the airline continues to devalue elite benefits. Now, the difference between being Premier and being Joe Schmo …
I know, I know. I’ve had a fair number of posts on LAX lately, and I’m sorry about that for those not impacted by this airport. But I think this should be the last one for a little while.
As we all know, LAX is not exactly the world’s favorite …
I thought I’d throw out a little Sunday bonus posting this week since I had the chance to stop by LAX Terminal 3 to see how Virgin America’s transformation work was coming along. Things appear to be going well and the move is scheduled to happen in early December. I …