Airport Experience
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United Gets Beaten Down Over PhoCusWright Presentation on Customer Experience
It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about…
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My Sneak Preview of the New Indianapolis Airport That Opens Tonight
Next stop on the roadtrip: Indianapolis. My main reason for being here was a visit with the in-laws, but while I was…
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Air New Zealand’s New Fast Check-In Process
Air New Zealand recently rolled out its new check-in process for domestic flights, and I have to say that it takes the…
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JetBlue Opens Its New JFK Terminal 5
JetBlue travelers rejoice! The airline’s brand spanking new Terminal 5 opened yesterday. This means the cramped and awkward Terminal 6 is finally,…
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Ask Cranky: Is the Clear Program Worthwhile?
Thank you for submitting your questions after the inaugural Ask Cranky column. Please keep them coming . . . Dear Cranky, I’ve…
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Continental’s Auto Check-In: What’s the Point?
I was recently talking to someone and the subject of Continental’s relatively new auto check-in came up. It sounds pretty cool, but…
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JetBlue’s Terminal 5 Opens October 22
I haven’t written much about JFK Terminal 5 lately, and really, there’s no good excuse. JetBlue has put together what looks to…
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Southwest Introduces Fly By Security Lanes
There was an interesting little surprise last Friday when Southwest revealed on FlyerTalk that it was rolling out what is effectively elite…
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Airport Experience, Baggage, Government Regulation, Inflight Entertainment, Mergers/Finance, Schedule Changes, US Airways
A Little More From US Airways
Ok, as requested (by at least one person), here are the rest of my notes from US Airways Media Day. I could…
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Lufthansa’s Subway-Style Boarding
Anyone else out there seen Lufthansa’s Quick Boarding? I saw it on TravelPost’s blog and I’m not sure how I missed it…
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Lounging Around
I can think of nothing worse than being stuck on the F concourse of Chicago’s Terminal 2, aka the Third World Terminal,…
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Dual Bridges for Your Boarding Pleasure
I’ve always liked boarding planes via airstairs. Yes, it’s true that part of the fun is that I get to walk by…