It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about their companies, so I haven’t been attending too many of the sessions. That being said, there was one presentation I absolutely had to attend: “Customer Experience and Flying: … Read the post
Next stop on the roadtrip: Indianapolis. My main reason for being here was a visit with the in-laws, but while I was in town, I was able to arrange a tour of the brand-spanking new Indianapolis Airport that opens tonight, November 11. Ok, so it’s not actually a new airport … Read the post
JetBlue travelers rejoice! The airline’s brand spanking new Terminal 5 opened yesterday. This means the cramped and awkward Terminal 6 is finally, mercifully empty.
If you’d like to learn more about the terminal, you can see my earlier post or you can check out JetBlue’s blog on the opening. … Read the post
Thank you for submitting your questions after the inaugural Ask Cranky column. Please keep them coming . . .
… Read the post
I’ve been reading you a while and I wonder what your experience/opinion is of the Clear program that is now in place at 17
I haven’t written much about JFK Terminal 5 lately, and really, there’s no good excuse. JetBlue has put together what looks to be a great terminal here that will really make a big difference for people flying the airline to and from New York. Unfortunately, the opening date has slipped … Read the post
There was an interesting little surprise last Friday when Southwest revealed on FlyerTalk that it was rolling out what is effectively elite security lines for its best customers. I think I like this move since it’s squarely targeting the business traveler, even if it does go against Southwest’s egalitarian history.… Read the post
Anyone else out there seen Lufthansa’s Quick Boarding? I saw it on TravelPost’s blog and I’m not sure how I missed it before.
It appears that at some gates in Frankfurt, Munich, Berlin/Tegel, Dusseldorf, Hanover, Hamburg and Bremen (yes, all in Germany), you don’t need one of those fancy gate … Read the post
I’ve always liked boarding planes via airstairs. Yes, it’s true that part of the fun is that I get to walk by the engine and watch all the action, but there’s more to it. I’ve always been happy to use those rear stairs. Using two doors instead of one means … Read the post