It’s been a long but interesting few days here at PhoCusWright. Mostly, I’m here to meet with people and learn more about their companies, so I haven’t been attending too many of the sessions. That being said, there was one presentation I absolutely had to attend: “Customer Experience and Flying: … Read the post
Category: Airport Experience
Next stop on the roadtrip: Indianapolis. My main reason for being here was a visit with the in-laws, but while I was in town, I was able to arrange a tour of the brand-spanking new Indianapolis Airport that opens tonight, November 11. Ok, so it’s not actually a new airport … Read the post
Air New Zealand recently rolled out its new check-in process for domestic flights, and I have to say that it takes the best ideas of Alaska’s Airport of the Future and expands upon it in all the right ways.
The idea is to keep people flowing through the system instead … Read the post
JetBlue travelers rejoice! The airline’s brand spanking new Terminal 5 opened yesterday. This means the cramped and awkward Terminal 6 is finally, mercifully empty.
If you’d like to learn more about the terminal, you can see my earlier post or you can check out JetBlue’s blog on the opening. … Read the post
Thank you for submitting your questions after the inaugural Ask Cranky column. Please keep them coming . . .
… Read the postDear Cranky,
I’ve been reading you a while and I wonder what your experience/opinion is of the Clear program that is now in place at 17
I was recently talking to someone and the subject of Continental’s relatively new auto check-in came up. It sounds pretty cool, but I honestly can’t quite figure out when I’d want to use this feature. Let’s see if you guys have any ideas.
The premise is simple. When you check … Read the post
I haven’t written much about JFK Terminal 5 lately, and really, there’s no good excuse. JetBlue has put together what looks to be a great terminal here that will really make a big difference for people flying the airline to and from New York. Unfortunately, the opening date has slipped … Read the post
There was an interesting little surprise last Friday when Southwest revealed on FlyerTalk that it was rolling out what is effectively elite security lines for its best customers. I think I like this move since it’s squarely targeting the business traveler, even if it does go against Southwest’s egalitarian history.… Read the post
Ok, as requested (by at least one person), here are the rest of my notes from US Airways Media Day. I could try to make it all nice and pretty, but nah I’ll just try to make them legible and let you do the rest. These were taken in order … Read the post
Anyone else out there seen Lufthansa’s Quick Boarding? I saw it on TravelPost’s blog and I’m not sure how I missed it before.
It appears that at some gates in Frankfurt, Munich, Berlin/Tegel, Dusseldorf, Hanover, Hamburg and Bremen (yes, all in Germany), you don’t need one of those fancy gate … Read the post
I can think of nothing worse than being stuck on the F concourse of Chicago’s Terminal 2, aka the Third World Terminal, in the middle of a bad storm.
Those who are United loyalists know that flying in and out of that terminal is a … Read the post
I’ve always liked boarding planes via airstairs. Yes, it’s true that part of the fun is that I get to walk by the engine and watch all the action, but there’s more to it. I’ve always been happy to use those rear stairs. Using two doors instead of one means … Read the post