Brett
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JFK Sucks
Yesterday was a beautiful day in LA with just a bit of marine layer rolling in at the beaches. A little low…
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Northwest Finally Figures it Out
It took them a long time, but Northwest finally figured it out. Blaming your employees for your problems does NOT garner customer…
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Excise Taxes vs. User Fees
I know, I know. The subject does not exactly spark visions of enjoyment, but trust me, this is interesting, because it impacts…
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Allegiant Plans Its Big Expansion in Phoenix and Ft Lauderdale
Yesterday, the East Valley (that’d be Mesa/Chandler/Gilbert/Tempe – east of Phoenix) was jumping with joy after learning that their long-suffering airport, STBPMGA…
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Delta’s SiteSeer Challenge
Remember Delta’s SiteSeer? It’s been pretty quiet since they first launched the travel video site that I posted about here. Now they’ve…
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Brazil’s Blame Game
Flash back to last year. In the days following the midair collision of the Gol 737 with an Embraer jet, there was…
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Tonight’s Guest Host: Aunt Benét
Instead of pointing you to the work of others today, I thought I’d get a real live guest poster to come to…
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Lighten Things Up
The rest of this week is pretty busy for me. My fiancée (yes, we’re now happily engaged) and I just closed on…
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Fun with Fare Basis Codes
Nothing like a little fun with fare basis codes to show my true dorkiness. A few years back, I worked in airline…
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Admin: Email Time Change
Those of you who subscribe to the blog via email may have noticed it didn’t come at its regular time yesterday. That’s…
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Problems with JetBlue’s Customer Bill of Rights
There were mixed reactions when JetBlue introduced its Customer Bill of Rights after the Valentine’s Day problems earlier this year. Some thought…
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United Goes Fully Flat in Business Class
It’s time to shake off all the bad news from last week and move forward with something positive. United has finally unveiled…