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Delta’s CEO on Preventing Cockiness, Arriving On Time More, and Viral Videos (Across the Aisle)
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Grab some coffee (or a beer) and get comfy. This is the longest chunk of my interview with Delta CEO Ed Bastian. If you missed part one on Los Angeles and the Pacific, you can…
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Delta’s CEO On The Perfect Airplane for Los Angeles, A Vision for the Pacific, and More (Across the Aisle)
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Let’s call this “Delta week,” because you’re going to be getting a lot of CEO Ed Bastian here. When he was in Los Angeles a couple weeks ago for an employee event, I sat with…
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3 Links I Love: Allegiant Chooses Row 13 and an Orange Stripe, Lufthansa Group Ditches a Safety Rule, New Hawaiian Pualani
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This week’s featured link: For the First Time, Allegiant Air Learns What It’s Like to Configure a New Airplane – Skift This is a great story from Brian Sumers about how Allegiant had to learn…
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A Cranky Jackass Award for American’s 737 MAX Torture Chamber
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Unlike many of you, I’ve been a fan of traditional airlines increasing density on airplanes over the years. It made sense to me: provide a basic level of comfort and then give people affordable options…
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Belatedly Pondering Alaska’s Dallas Plans
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I’m well aware that it’s been about three weeks since Alaska announced its plans for serving Dallas/Love Field, but I’ve been thinking about it a lot since then. Why do I care? Well, I don’t…
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Southwest’s Surprising Decision to Stop Overbooking
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If you thought United’s 10-point plan to deal with the Dr Dao dragging incident was a bit much, just look at what Southwest has done. In what looked like a surprise announcement, CEO Gary Kelly…
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3 Links I Love: Let’s Buy Alitalia, American Jacks Up Pay, United Mourns JFK
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This week’s featured link: Lufthansa says not interested in taking over Alitalia – Financial Express The worst airline ever continues to live up to its name. Just about to run out of cash, the airline…
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United Releases Its 10-Point Plan to Avoid Roughing Up Passengers
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Soon after Dr David Dao was dragged off United Express flight 3411, the airline said it would be doing a full review of its policies and procedures and release a plan of action by April…
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I Don’t Care if a Flight Attendant Almost Hit a Baby
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I received several notes over the weekend asking about the incident on American where there was a flight attendant, a mom, a baby, and a big guy involved in some kind of altercation on an…
