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Recent Articles
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Cranky on the Web (February 17 – 21)
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In the Trenches: Fighting Employee Burnout – Intuit Small Business Blog The weather has been awful and our concierges are working REALLY hard. It’s been tough.
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Topic of the Week: Your DC-10 Memories
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It’s getting harder and harder to hitch a ride on a Douglas Commercial aircraft. The last passenger operator of the DC-10, Biman Bangladesh, has sent it off into the sunset. Douglas knew how to build…
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Who the F*&@ is Florida Express Jet?
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Remember the good old days when all kinds of crazy people with money to burn started up airlines for just for the fun of it? Most of them failed miserably, but over the last few…
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As United Shrinks Cleveland, Other Airlines Start to Move In
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That didn’t take long. Just last week United announced it would dismantle its Cleveland hub, but now others are already starting to move in. Specifically, we see both Frontier and Delta announcing service. I’m sure…
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American Eagle Envoy Pilots Throw Down the Gauntlet, Try to Call American’s Bluff
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The idea of pilot shortages at regional airlines may seem mundane to those of you outside the industry, but this has created some absolutely fascinating situations that will impact every air traveler. Most recently, union…
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Cranky on the Web (February 8 – 14)
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With United hub’s exit, Hopkins is back on the radar of other airlines – Crain’s Cleveland Business I was asked to comment on the likelihood of other carriers looking at Cleveland to fill the void…
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Topic of the Week: Winter Weather Sucks
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I’m probably the only person in sun-soaked Southern California (it’s in the 80s today) who is really concerned about the snowy weather. We’ve been working basically nonstop at Cranky Concierge getting people rebooked since the…
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An Airborne Super Bowl (Trip Report)
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Despite several previous attempts, I have never been able to take a tour of a Boeing airplane factory. This time, when SilkAir invited me to a delivery ceremony for its first 737, I jumped at…
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Visiting With SilkAir Upon Delivery of Its First 737-800
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There’s a good chance you’ve never heard of SilkAir, but you most likely know its parent company, Singapore Airlines. SilkAir has effectively grown into the role of Singapore’s regional carrier, but it’s a much more…
