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KLM’s 1 Hour Social Media Guarantee Fails the Test
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As we all know, there are some airlines that do a good job of responding to customers via social media channels and there are others that just don’t. Then there’s KLM, which has decided to…
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Best. Flight. Ever. First Class on the Cathay Pacific 777-300 (Guest Trip Report)
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Geoff is back, following up his Emirates shower experience with another long trip report about the best flight he’s ever had. I thought it would be good to give you a little (or, actually, a…
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My Imaginary Discussion on Delta’s New Domestic Economy Comfort Class
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Last week, Delta announced that it would bring its version of United’s Economy Plus, Economy Comfort to most of its fleet. This sounds like great news, and it is for just about everyone. When something…
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The Government’s Proposed Aviation Tax Plan Isn’t a Good One
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Not sure how many of you have been paying attention to the details of the proposed aviation tax changes (details on pp 22-23) coming out of Washington, but they’re downright awful. I fully understand the…
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Cranky on the Web (October 17 – 21)
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In the Trenches: Repeat Clients – Intuit Small Business Blog There’s nothing better than having repeat clients, so I’m always trying to figure out the best way to increase that business. United, American airlines challenge…
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Topic of the Week: The Reunification of Berlin
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Next June, Berlin finally consolidates its commercial air traffic at the new Berlin Brandenburg Airport (built on the old Schoenfeld Airport). Historically, Berlin hasn’t been able to support much service to the US, but Air…
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What Travelers Want From Their Airports
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Earlier this week, I was on a panel at the Airports Council International – North America (ACI-NA) conference down in San Diego talking about airports. The panel was called “The Air Travel Experience-Is This As…
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A Good New Site for Calculating Bag Fees
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One of the big complaints people have about airline fees is the ability to figure out exactly what’s being charged. It can be confusing but most of the sites that try to aggregate fees seem…
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The Renaming Saga for ASA and ExpressJet Finally Has a Resolution
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In general, the renaming of a regional airline isn’t a very interesting thing. After all, travelers never buy tickets to fly on that specific airline. Instead, they buy tickets from the mainline airline, which then…
