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Recent Articles
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An Airline Dispatcher’s View on Why Ground Delays Happen (Guest Post)
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We’ve got a special guest post today from someone who is an aircraft dispatcher for a major US airline. This person wrote in to me after my interview with Kate Hanni with an enlightening piece…
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WestJet Launches Cashback-Style Rewards Program
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Leave it to those wacky Canadians to launch one of the more unique and straightforward frequent flier programs. WestJet has rolled out its Frequent Guest program along with a WestJet Mastercard, and I like the…
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Details Emerge on United’s New 777 Interiors
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Well, well. It looks like the long-awaited reconfiguration of United’s 777s has begun and the first airplane will be put into service very soon. As I mentioned more than a year ago (to a healthy…
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Cranky on the Web (March 22-26)
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ALERT: If you used to follow Cranky at BoardingArea.com, you’ll notice that the blog is no longer there. It was taken down as of Thursday, so you’ll need to make sure you come to CrankyFlier.com…
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Cranky Concierge Clients Now Get 25% Off Inflight Internet, More Updates
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We’ve been working on all kinds of things here at Cranky Concierge, and since it’s been awhile since I last wrote about the service, I thought today’s news would be a good time for an…
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Why Did My Connecting Flight Leave Early Without Me? (Ask Cranky)
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Hi kids. It’s time for another episode of “Ask Cranky.” Hooray! This time, the question comes from Florida, or as a friend of mine calls it, “America’s wang.” It’s a great question. Last week, I…
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US Airways and Delta Offer to Sell Slots in Washington/New York Swap
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The great US Airways/Delta slot swap is back in the news, and the airlines are now willing to offer some concessions to the DOT to get the deal approved. These aren’t nearly what the DOT…
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A Closer Look at January Flight Delays, Lost Bags, and Complaints
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Considering how much discussion we’ve had here on the blog about delays lately, I thought it might be a good time to dig in and review the latest Air Travel Consumer Report. This one covers…
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Excellent British Airways Strike Communication, Air France Fails to Impress
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Well, it happened. The British Airways cabin crews did indeed go on strike and that’s bad for BA, bad for the cabin crews, and most importantly, bad for passengers. The good news, however, is that…
