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The State of Denver International (Trip Report)
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When Denver International Airport asked me if I wanted to participate on a panel at the State of DIA annual luncheon, I thought it would be a lot of fun. Turns out, I was right,…
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Virgin America’s Long Ground Delay Was Handled Well, Despite What You May Read
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Another day, another long delay. The good news is that this one was actually handled well, despite what you might be hearing elsewhere.. Let’s talk about Virgin America flight 404 and its 16 hour odyssey…
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Sun Country to Fly 737s to London
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Holy head scratcher, Batman. Minneapolis-based Sun Country has decided to go intercontinental this summer with a flight from Minneapolis to London. There are so many odd things about this announcement that I’m just trying to…
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Continental Ditches Free Food For Flights Under 6 Hours
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Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making plenty of changes. The most visible one to coach passengers is likely to…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
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Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the comprehensive service that Gary Leff provides on that front, we can certainly help…
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Cranky on the Web (March 7-12)
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Delta tries to land new JFK terminal – Crain’s New York Business I talk to Crain’s about why Delta needs do something with its terminal at JFK. Flying High: Southwest Airlines Posts Big February Gains…
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Kate Hanni and I Talk About Delays, We Disagree (Part Two)
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Yesterday on “Delays of Our Lives” . . . after a few rounds of going back and forth, it became clear that Kate Hanni has boiled down long onboard delays on simple overscheduling. I definitely…
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Kate Hanni and I Talk About Delays, We Disagree (Part One)
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The three-hour ramp delay rules will go into effect next month, and we’re starting to hear the grumbling from around the industry get louder about what it’s going to mean. New Continental CEO Jeff Smisek…
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A New Look for Cranky
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If you’re one of the 5,000 Cranky subscribers out there, you probably don’t see anything different. But, if you’re one of the tens of thousands of others who come directly to the site, you’ll notice…
