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Recent Articles
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Cranky on the Web (April 25 – 29)
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Getting bumped gets more lucrative – CNN Out of the Office If you get bumped against your will, compensation is rising, but that could also mean higher fares. In the Trenches: Building Our Own Tech…
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Topic of the Week: Southwest/AirTran Merger is Approved
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The Department of Justice approved the Southwest/AirTran merger without any changes this week. The DOJ said it had no concerns about an anti-competitive impact from the merger. Do you agree? Are you surprised that it…
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Why Don’t People Hate Alaska Airlines?
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On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People love Alaska, and it’s no accident. Let me explain. Think about everything going…
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A Look at the New DOT Rules That Foreign Airlines Hate
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Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying experience better. On many of these, it seems downright silly that the government…
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US Airways and American Sue Reservation Systems on Monopoly Claims
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I’ve been following the fighting between American and the global distribution systems (GDSs) fairly closely here, but I’ve yet to comment on the latest development. First, American decided to sue Travelport, but the big news…
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Cranky on the Web (April 18 – 22)
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Little planes get big seats – CNN Out of the Office This week, I take a look at why US Airways is putting First Class on regional jets. These airplanes are not so “regional” anymore.…
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Topic of the Week: Airline Earnings (or Lack Thereof)
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Airline earnings have started to roll in with American and United posting losses, Southwest and JetBlue barely squeaking out profits, and Alaska posting rock star record earnings. (What the heck is in the water up…
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You Can Now Follow Your Bag on Delta in Real Time, Like FedEx
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We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You can now follow your checked bag on Delta just like you follow a…
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First Class on the Emirates A380, Featuring a Shower at 37,000 feet (Trip Report)
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You’ve asked for Wednesday posts to come back, and now they’re going to – in a limited way. Some of you love trip reports while others hate them, so I’m going to designate Wednesday as…
