Brett
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Frontier Wins, Midwest Dies, the Cookie Lives
Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who…
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If You Book with an Online Travel Agent, Always Double-Check With Your Airline
I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com…
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Who the F*&@ is California Pacific Airlines?
There are no columns more fun to write than those diving into some obscure little airline that has grandiose startup plans. This…
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Cranky on the Web (April 5 – 9)
Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a…
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State of DIA Panel Discussion – Watch the Video
It took awhile, but as promised I’ve got the panel discussion at the State of DIA 2010 posted for your viewing pleasure.…
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US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet?…
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American Learns a Lesson in Communications (Or At Least, They Should)
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social…
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And the Winner Is . . .
Time is up. After receiving well over 100 entries to create a caption, I have sifted through them and chosen a winner.…
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Volaris Talks About Expansion, Profitability, and yes, Southwest (Across the Aisle)
Last week, I had the chance to sit down with three of the guys behind Volaris, the successful Mexican low cost carrier…
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Cranky on the Web (March 29 – April 2)
Now Departing: Delta Cuts Ties with Midwest Airlines – BNET Midwest and Delta are no longer going to be frequent flier buddies.…
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This Photo Is Begging for a Caption; Do It and Win Cranky Concierge Service
When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing.…
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JetBlue Partners with American; No This Isn’t an April Fools’ Joke
If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they…