Brett
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Southwest Walks Away From WestJet, Now What?
In a move that surprised nobody, Southwest told WestJet to take a hike last week after their relationship fell on hard times.…
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Carry-On Guide for Misinformed Senators
Wondering why I’m posting on a Sunday? Well, it’s to welcome Washington Post readers to the site. See, today I had an…
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Cranky on the Web (April 12 – 16)
WiFi When You Fly: A Battle of the Business Models – BNET Is there a difference for the customer between GoGo and…
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Volcano Decides to Halt European Flights Since Nobody is Striking This Week
It’s a rare week when there isn’t a strike at a European airline, but this appears to be one of them. Unhappy…
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Be Wary of United.com Promo Codes
A distraught reader sent me a note yesterday about a bonus mile offer he received from United, and I thought it was…
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Frontier Wins, Midwest Dies, the Cookie Lives
Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who…
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If You Book with an Online Travel Agent, Always Double-Check With Your Airline
I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com…
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Who the F*&@ is California Pacific Airlines?
There are no columns more fun to write than those diving into some obscure little airline that has grandiose startup plans. This…
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Cranky on the Web (April 5 – 9)
Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a…
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State of DIA Panel Discussion – Watch the Video
It took awhile, but as promised I’ve got the panel discussion at the State of DIA 2010 posted for your viewing pleasure.…
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US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet?…
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American Learns a Lesson in Communications (Or At Least, They Should)
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social…