Brett
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How Southwest Tanked Its Operational Performance… And Then Took a Year to Fix It
In early 2013, Southwest realized that demand was strong. Faced with a set number of airplanes, it had two choices. It could…
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Southwest Reveals a New Visual Identity, But You Better Not Call It a New Brand
It had been years since Southwest last had a media day, so I was surprised to see an invite come in the…
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Cranky on the Web (September 7 – 12)
When luxury ruled the skies: Flying in the 1950s and ’60s – Sacramento Bee I was asked my opinion about whether the…
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Crankyspotting Dorkfest is Tomorrow
The day has finally arrived. Tomorrow is Crankyspotting Dorkfest. I’ll be at the park across the street from the In ‘n Out…
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Honoring the Flight Crews That Died 13 Years Ago Today
Today is now technically called Patriot Day in the US, but for those of us in the airline industry, it’s also the…
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Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools
If you subscribe to ExpertFlyer, then you know where this post is going and you are most certainly in full agreement. Delta…
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A Lawsuit Over Delta’s Best Fare Guarantee Shows a Lack of Knowledge, So Let’s Fix That
There’s never a shortage of lawsuits involving airlines, but there’s one in particular that came up recently which I thought was worth…
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Cranky on the Web (September 1 – 5)
Allegiant Air now charging $5 for check-in at airport – KPCC 89.3 I was asked to talk about why Allegiant now charged…
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Topic of the Week: The Best Things You’ve Heard Onboard
This week’s topic comes from a reader, Herb. What are some of the best funny, clever, or sarcastic comments you’ve heard come…
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If You Think Norwegian Has Been Banned From the US, You’re Wrong
The news broke earlier this week and spread like wildfire. The US has refused to grant Norwegian Air International approval for its…
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Wall Street is Warming Up to a JetBlue Without CEO Dave Barger
When it comes to JetBlue, Wall Street has been singing a similar tune for awhile. The general feeling is that JetBlue is…
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Cranky on the Web (August 25-29)
In the Trenches: Handling Referrals – Quickbooks Small Business Blog Referrals are very important to our business, so we want to make…