Brett
-
Cranky on the Web – Doing Someone Else’s Job
In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and…
-
Topic of the Week: Your Favorite Vestige of Departed Airlines
As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set…
-
TSA and American Discriminate Against the French
Last week, we had our internal Crankyfest gathering for Cranky Concierge. We do this every year as a way for the team…
-
The Three-Month Countdown to the Disappearance of US Airways Begins Saturday
This Saturday is an incredibly important day in the merger between US Airways and American. The airline has announced that the three-month…
-
Delta Pilots Resoundingly Reject a New Contract
In early June, things were looking all warm and cuddly between Delta and its pilots. Today, things are looking quite different. The…
-
Topic of the Week: Virgin America and Fast WiFi
Virgin America was an early adopter of WiFi but in recent times, other airlines have installed faster options on their fleets. Now…
-
Reflecting on Virgin Atlantic’s Changes with Its North American Boss
Four years ago, I sat down with Virgin Atlantic SVP of North America, Chris Rossi during Brit Week, to talk about changes…
-
Emirates Fires Back at Subsidy Accusations
When American, Delta, and United first released the details of their investigation into the finances of Emirates, Etihad, and Qatar, I figured…
-
DOJ’s Investigation of Airline Collusion Smells Like Politics, But Could It Be More?
Probably not. Last week, the Department of Justice (DOJ) apparently sent letters to American, Delta, Southwest, and United asking for information about…
-
Cranky on the Web – JetBlue’s Bag Fee
What you need to know about JetBlue’s new bag fees – USA Today I’ve already written about this extensively here, but I…
-
Topic of the Week: oneworld Priority vs SkyTeam SkyPriority
Last week, oneworld rolled out its new alliance-wide premium service branding… oneworld Priority. I assumed this was the same as SkyTeam’s longstanding…
-
JetBlue Introduces Fare Families Where Bags Aren’t Always Free and Change Fees Drop
It’s been known for more than six months that JetBlue would be rolling out fare families and introducing a bag fee on…