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Recent Articles
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Cranky on the Web (October 19-23)
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United Learns That Some People Don’t Want Free Upgrades – BNET United has now made upgrades free for all elites, but that doesn’t mean everyone is happy. They’re taking away benefits as well. Slight Gains…
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Southwest Boosts Denver and St Louis
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I know I just wrote about Southwest yesterday, but the news keeps coming. This time, it’s not a new city but rather, putting a couple of existing cities on steroids. Both St Louis and Denver…
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Tomorrow, I’m Telling Airline Marketing Folks What Customers Want – So What Do You Want?
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I mentioned yesterday that I am attending the ARAC FFP Mega Event this week and that I’d be speaking tomorrow. Well, it turns out that I could use your help. This event is attended by…
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Southwest Announces Panama City (Florida, not Panama)
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There is a lot of route news for Florida fans this week, but the biggest of all is that Southwest has announced its newest city . . . Panama City. No, this is not the…
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Attending the FFP ARAC Mega Event
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I’ll be at the FFP ARAC Mega Event here in sunny Southern California tomorrow and Friday. We love our acronyms in this industry, but basically this is all about frequent flier programs and ancillary revenue.…
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Using Electronics on Takeoff, Standing Flight Attendants (Ask Cranky)
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I have an Ask Cranky two-fer today as one reader had two semi-related questions to ask. Fortunately, I’ve got the answers (or as close to the answers as I’m going to get). Hi Cranky, A…
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EU Reveals Unfortunate Preference for Legacy Carriers (Guest Post)
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“The Cardinal” is back once again with another guest post here on Cranky Flier. I’ve been absolutely swamped with Cranky Concierge’s launch (adding new clients daily), and he had something he wanted to write about.…
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Virgin America Tries Letting People Without Carry-Ons Board First
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We’ve seen a million different boarding schemes over the years. First there was boarding by rows, then came group boarding, and now many are going to the all-at-once cattle call strategy. But Virgin America is…
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Cranky on the Web (October 11-16)
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Bloggers offer paid travel services – Washington Times Nicholas Kralev takes a look at my Cranky Concierge service as well as a frequent flier redemption service from View From the Wing blogger Gary Leff. September…
