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Recent Articles
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The Unrealistic and Unhelpful Expectations of Airline Passenger Advocates
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Last Tuesday morning, I was busy trying to corral the kids when I heard the word “airline” coming from the Today Show in the other room. Of course, I shuddered. When the Today Show covers…
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Cranky on the Web – Named Best Industry News Site
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The Best Websites to Learn About Air Travel – Yahoo! Travel The good folks at Yahoo! Travel have named The Cranky Flier the best site for industry news. I’ll take it! Click on the link…
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Cranky Concierge Needs a Night Owl
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Do you love helping stranded travelers? Are you nocturnal? (If not, do you by chance live on the other side of the world and have the right to work in the US?) Are you interested…
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My Last Trip on US Airways (Trip Report)
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For my daughter’s second birthday, we decided to take the whole family out to see my in-laws in North Carolina. Their place is in a fairly remote area that’s about 45 minutes south of Wilmington,…
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Cranky No More? TSA Pre✓® is Changing the Way America Flies (Sponsored Post)
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[You all know that I love TSA Pre✓®, so I was more than happy to cooperate with IdentoGO on a sponsored post about how people can sign up for the service. If you haven’t yet,…
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Does an Airline Need a Toll-Free Phone Number?
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Frontier is doing away with its toll-free number as part of its transition to being an ultra low cost carrier (ULCC), and when I heard the news, I didn’t think much of it. But USA…
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Delta’s Promise to Pay Businesses if American and United Run a Better Operation Isn’t Much More Than a Great Marketing Message
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It’s no secret that Delta is running a fantastic operation these days. On-time performance is impressive, and only a tiny number of flights end up canceled. Now, Delta is taking this operational performance and turning…
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Cranky Dorkfest is Just One Month Away
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Consider this a friendly one-month reminder. Cranky Dorkfest is coming. This year it’s on September 12 from 1030a to 130p. As always, this will be at the In ‘n Out at LAX. You might expect…
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Alaska Airlines Gives a Number That Helps Explain Why Some US Airlines Love the Middle East Carriers
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We’ve seen so much about the fight between the big US and the big Middle East carriers that it’s easy to forget that not every US carrier is behind this effort. There are some US-based…
