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The Long, Sordid Story That Led to American’s Flight Attendant President’s Resignation
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It has been quite a tumultuous couple of weeks for American’s flight attendants. After mounting pressure, Laura Glading, the President of American’s flight attendant union, the Association of Professional Flight Attendants (APFA) submitted her resignation…
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Cranky on the Web – Rise of the Megahub
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U.S. airports lead the world in offering connections – USA Today Despite talk about growing hubs in China and the Middle East, the US is still the king of monster hubs. I was asked if…
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Topic of the Week: Delta Removes Seats to Benefit Flight Attendants
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I can’t say I’m used to seeing an airline make seating changes to benefit flight attendants, but that’s what Delta is doing. The airline is removing 3 seats from its new A320/A321 configurations and 2…
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September’s Operational Performance Was Great, Though Some Airlines Are Padding To Make That Happen
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It’s no secret the Fall weather (short of an errant hurricane) makes for the best flying weather. And this September was no exception. Every big airline in the US had more than 80 percent of…
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United’s New CEO Continues to Say the Right Things, but Talk is Cheap
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United’s new CEO Oscar Munoz continues to show that his public persona is nothing like that of his predecessor Jeff Smisek, making a point to be seen as outgoing and open to feedback. In fact,…
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One of the Big Remaining Advantages of Built-In Entertainment Systems May Soon Disappear
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For the last few years, people have been predicting the death of airline-provided inflight entertainment systems. With more and more people bringing their own devices and wifi becoming an onboard standard, the arguments for ditching…
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Topic of the Week: The Money-Making Machine That is Frontier
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For those who pay attention to government data, it’s no surprise to hear that Frontier is now wildly profitable. Its transformation has been swift, and certainly makes it look like Indigo Partners got a smoking…
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If You Have a Favorite Terminal at DFW, Choose Your Aircraft Wisely
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With the disappearance of the US Airways code only a couple weeks away, you’d think American would be on lockdown in terms of making any other changes. You’d be wrong. Last Monday, September 21st, American…
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Across the Aisle From ANA’s Americas Strategy Boss On New US Destinations, A380s, and More
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Hopefully you’ve enjoyed reading my Across the Aisle interviews from the Boyd Conference earlier this month (Virgin America and Air Canada). We’re now down to the final one. I had the chance to speak with…
