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Recent Articles
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When a Stop in Sub-Zero Minneapolis Seems Like a Great Idea (Tales From The Field)
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We all know how terrible the weather was to start the year, and of course, that meant an incredibly busy time for Cranky Concierge. We were able to help a lot of people get home…
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Norwegian’s Efforts to Be a Global Airline Cause Major Fights Here in the US
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When you hear an airline say it wants to be global, that generally means it wants to fly to places around the world. But when Norwegian says it, it means something different. And its competitors…
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American, Delays/Cancellations, Delta, JetBlue, JFK – New York/JFK, ORD – Chicago/O’Hare, United, WeatherAn In-Depth Look at How Airlines Handled the Weather in New York and Chicago
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I’ve had a few notes and comments come in regarding how one airline handled the bad weather last week versus another airline. There’s no question that the airlines handled things differently, and for that reason,…
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Cranky on the Web (January 6 – 10)
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Higher Fees Actually Do Mean Lower Fares, At Least For One Airline – Conde Nast Daily Traveler There is nothing that showers the power of fees like looking at Spirit’s fares over time. It shows…
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Topic of the Week: United Gets Ready to Make SFO Work Better
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We’re finally getting toward the end of United’s tough times at SFO. For awhile now, the operation has been split between its home in Terminal 3 and Terminal 1. When the E gates (formerly occupied…
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Delta Cabin Upgrades Show the Outline of a Domestic Product Plan
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Delta may not have announced it this way, but with yesterday’s decision to rework the cabins on some of the fleet, the airline seems to have decided to put forth the beginnings of a product…
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How Traveling This Past Week Has Snowballed Into a Complete Mess
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It’s not uncommon for a big winter storm to mess with travel plans, but this past week can best be described as a convergence of suck. A ton of different things came together to create…
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I May Not Like American’s Livery But I Get Why It’s Staying
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We now know how American will paint its airplanes. Just over half of the 60 percent of American’s employees that voted chose to keep the current tail with the big, obnoxious flag on it. This…
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Cranky on the Web (December 30 – January 3)
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In the Trenches: Celebrating Our Success – Intuit Small Business Blog Cranky Concierge deals with a lot of unhappy people in tough situations, and that can be exhausting. So it’s important for us to take…
