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Why Don’t People Hate Alaska Airlines?
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On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People love Alaska, and it’s no accident. Let me explain. Think about everything going…
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A Look at the New DOT Rules That Foreign Airlines Hate
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Last week, the Department of Transportation (DOT) rolled out a bunch of new rules the are supposed to make the passenger flying experience better. On many of these, it seems downright silly that the government…
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US Airways and American Sue Reservation Systems on Monopoly Claims
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I’ve been following the fighting between American and the global distribution systems (GDSs) fairly closely here, but I’ve yet to comment on the latest development. First, American decided to sue Travelport, but the big news…
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Cranky on the Web (April 18 – 22)
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Little planes get big seats – CNN Out of the Office This week, I take a look at why US Airways is putting First Class on regional jets. These airplanes are not so “regional” anymore.…
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Topic of the Week: Airline Earnings (or Lack Thereof)
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Airline earnings have started to roll in with American and United posting losses, Southwest and JetBlue barely squeaking out profits, and Alaska posting rock star record earnings. (What the heck is in the water up…
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You Can Now Follow Your Bag on Delta in Real Time, Like FedEx
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We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You can now follow your checked bag on Delta just like you follow a…
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First Class on the Emirates A380, Featuring a Shower at 37,000 feet (Trip Report)
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You’ve asked for Wednesday posts to come back, and now they’re going to – in a limited way. Some of you love trip reports while others hate them, so I’m going to designate Wednesday as…
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Frontier Reduces Change Fees, Allows Name Changes, and Generally Gets Customer-Friendly
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Frontier rolled out a slew of changes last week, and most of them are very customer-friendly. In fact, these moves make it seem like Frontier has decided that its niche is going to be actually…
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Airlines Should Refund Bag Fees If Your Bags Don’t Arrive With You
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Uh oh. It looks like the DOT has found something else they don’t like about airlines with which they want to get involved. This time, it’s the refunding of bag fees when bag aren’t delivered.…
