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Recent Articles
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Cranky on the Web (December 4 – 9)
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In the Trenches: What to Give Employees for the Holidays? – Intuit Small Business Blog It’s holiday time, and that means it’s time to figure out the best gift to give to those who contribute…
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Topic of the Week: Your Favorite Denver Airport Conspiracy
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If you don’t watch the Colbert Report, you’re missing out on some quality, hard-hitting journalism about the airline industry. Case in point: this clip about one man’s belief that there is a giant penis conspiracy…
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American (Too) Quietly Announces Premium Economy, Flat Beds, and More Awesomeness
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Last week, all the talk was about American filing for bankruptcy. That announcement mostly buried what should have been a much bigger and more exciting announcement than it was. American is doing some great things…
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I’m One of Conde Nast’s Top Travel Specialists of 2011
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I haven’t written about Cranky Concierge much lately, but we’re humming right along, helping all kinds of travelers with everything from travel planning to urgent assistance. It’s that urgent assistance work that has earned me…
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Southwest CEO Rallies the Troops with a Sobering Note, Focuses on Costs
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Southwest chief Gary Kelly sent out a great email to the airline’s employees (or, “People”) yesterday talking about the situation with American and more broadly, about the airline industry and Southwest’s place in it. He…
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Airbus Thinks United Will Order the A380
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Someone sent me an article last week that I thought was pretty funny. Apparently, Airbus super salesman John Leahy thinks United is going to buy A380s. Now, I suppose that it’s possible, but I just…
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Cranky on the Web (November 28 – December 2)
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Air Travel Naughty and Nice List: Point Counterpoint – Conde Nast Daily Traveler One Daily Traveler blogger wrote about the Consumer Reports Naughty and Nice list. As usual, I had a different view. They’re posted…
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Topic of the Week: Milestones for Continental and America West
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There were a couple of somewhat minor milestones in the eyes of travelers this week, but I thought it was worth sharing. First, Continental and United started operating on a single operating certificate. Even though…
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Why I Want US Airways to Buy American
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Every time I bring up the idea of US Airways buying American, I hear gasps of horror at the mere mention. (See Gary Leff’s piece yesterday for an example.) But in my mind, there would…
