Airlines
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American’s Test of Video Streaming is Just the First Step
American announced this week that it would begin testing streaming video with wifi-provider GoGo on a couple of airplanes, and it will…
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An Update From Virgin Atlantic’s US Boss
Let’s keep the Virgin theme rolling this week, shall we? Last week, Chris Rossi, Virgin Atlantic’s Senior Vice President, North America was…
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Virgin Australia Set to Make Its Debut
Australian travelers know Virgin Blue as the number two competitor to Qantas, but within a couple of days, the name will be…
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Topic of the Week: Southwest/AirTran Merger is Approved
The Department of Justice approved the Southwest/AirTran merger without any changes this week. The DOJ said it had no concerns about an…
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Why Don’t People Hate Alaska Airlines?
On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People…
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US Airways and American Sue Reservation Systems on Monopoly Claims
I’ve been following the fighting between American and the global distribution systems (GDSs) fairly closely here, but I’ve yet to comment on…
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Cranky on the Web (April 18 – 22)
Little planes get big seats – CNN Out of the Office This week, I take a look at why US Airways is…
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You Can Now Follow Your Bag on Delta in Real Time, Like FedEx
We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You…
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First Class on the Emirates A380, Featuring a Shower at 37,000 feet (Trip Report)
You’ve asked for Wednesday posts to come back, and now they’re going to – in a limited way. Some of you love…
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Frontier Reduces Change Fees, Allows Name Changes, and Generally Gets Customer-Friendly
Frontier rolled out a slew of changes last week, and most of them are very customer-friendly. In fact, these moves make it…
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Topic of the Week: JetBlue Goes Intra-Caribbean
Remember that post about how Spirit should move into the intra-Caribbean market? Looks like JetBlue is going to beat Spirit to the…
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Touring San Francisco’s New Terminal 2
San Francisco opens (or shall I say, reopens) Terminal 2 with Virgin America and American as residents today. I was able to…