The Passing of a Good Man

The Passing of a Good Man

jeffI just found out this morning that Jeff McClelland, a former executive at America West and now US Airways, passed away yesterday. His battle with cancer was a tough one. Every time it seemed like he had beaten it, it would come back once again. He was only 47.

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My 9/11

My 9/11

Soon after 6a on September 11, 2001, my phone rang.

It was still early in Phoenix and I was sleeping, but my friend who worked for United Airlines at Washington/Dulles airport was wide awake. On the other end of the line, I heard him ask … Read the post

Alitalia: Worst Airline Ever?

Alitalia: Worst Airline Ever?

alitaliaIt’s entirely possible, nay probable, that Alitalia is the worst airline ever.

I’m not talking about being bad from a passenger perspective . . . there are probably far worse in the third world somewhere. But from a business perspective, Alitalia has to take the … Read the post

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