Brett
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Southwest’s Chief Marketing Officer Responds to My Thoughts on Transfarency
After I wrote my thoughts about Southwest’s new Transfarency campaign, I received a note from Beth Harbin, Southwest’s Senior Director of Communications.…
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Cranky on the Web – Talking Airports, More American-US Airways Cutover
TT016: Airport and Airline Trends With The Cranky Flier Brett Snyder – The Terminal Podcast Jonathan had me on his podcast meant…
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Topic of the Week: Should I Change This Feature?
Many years ago when I scaled back my writing, I decided to fill the Friday void with a “topic of the week”…
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Hawaiian’s New Premium Cabin Flat Bed and Additional Extra Comfort Seating is a Calculated Move
Earlier this week, Hawaiian Airlines announced it would be rolling out flat beds in its premium cabin (sold as First domestically and…
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Trying Frontier’s New Onboard Experience (Trip Report)
Having chosen the United 787-9 for my flight out to Denver, I completely forgot that I needed to book a return as…
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Frontier Management Tells Me How It’s a Different Kind of Ultra Low Cost Carrier
Though my recent trip to Denver was for a wedding, I had ulterior motives. I was hoping to schedule some time with…
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Cranky on the Web – The End of the US Airways Name
Last flight of US Airways evokes ‘golden age’ of air travel – CNN If all goes well, you’ll be reading this when…
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Topic of the Week: Delta’s Shrinking Upgrade Opportunities
Delta announced third quarter earnings this week, and one stat caught my eye. Compared to the third quarter of last year, Delta…
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United Tries to Make Me Regret Picking the 787-9 Dreamliner Flight to Denver (Trip Report)
I love looking for flights in a market like LA to Denver. There are so many airlines flying the route that the…
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Southwest Introduces Transfarency to Try to Convince You It Has Low Fares
Southwest had a media day last week, but since I was in Denver I wasn’t able to make it. The big announcement…
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The Long, Sordid Story That Led to American’s Flight Attendant President’s Resignation
It has been quite a tumultuous couple of weeks for American’s flight attendants. After mounting pressure, Laura Glading, the President of American’s…
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Cranky on the Web – Rise of the Megahub
U.S. airports lead the world in offering connections – USA Today Despite talk about growing hubs in China and the Middle East,…