2014
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Why Legacy Airlines Love High Fuel Prices
The Phoenix Aviation Symposium is a great conference for talking about big picture items, and it generates some really good discussion. A…
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Cranky on the Web (April 21 – 25)
How to Beat Spirit at its Own Game and Minimize Airline Fees – Conde Nast Daily Traveler Spirit has a great business…
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Topic of the Week: First Quarter Earnings Show a Struggling United, JetBlue
For quarter earnings are out for the big guys, and the results are pretty easily divided into winners and losers. Losers United…
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Delta Goes Fully Flat… in Business Class… on Widebodies… on Overseas Flights
Last June, when United announced it had installed flat beds on all of its long haul flights, I published a little guide…
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Emirates Tries to Grow Beyond Its Home Market, Others Freak Out
Emirates is a big airline, and it’s only going to keep getting bigger. But while Dubai is a large and growing hub,…
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If You’ve Never Heard of the Freedoms of the Air, Here’s What They Are
I think it’s time to get educational. Anyone know what the Freedoms of the Air are? I’m guessing a lot of you…
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Cranky on the Web (April 14 – 18)
Cranky Concierge Thrives on Air Travel Problems – Travel Market Report We were lucky enough to get this great write up of…
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Topic of the Week: The US Airways Porno Plane Incident
By now, everyone has heard about the, hilarious (some might say unfortunate) photo that US Airways tweeted out earlier this week. If…
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Public Service Announcement: Stop Naming New Airlines After Ones That Have Failed
Stop it. Seriously. Ever since airlines started going out of business, people have felt the need to try and revive them. This…
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How an Airline Customer Relations Rep Really Wants to Respond to Your Complaint (Guest Post)
I don’t often do guest posts here, but this one was just way too much fun to ignore. This comes from a…
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Star Alliance Stresses That Airports Need to Design for Easy Connections
One of the panels at the Phoenix Aviation Symposium this year focused on the future of hubs, and the conversation quickly turned…
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Cranky on the Web (April 7 – 11)
American makes changes to its frequent flier program – Ft Worth Star-Telegram I was asked to comment on American’s recent changes to…