Words cannot explain how much I was dreading this trip. I’ve had trouble with my son on airplanes before, but with him approaching 3 years old and my youngest one just about one and a half, I knew it would be time for double trouble. On the way out, … Read the post
Year: 2014
It’s that time of the year again where we look back and review all of our fallen comrades. This year, the list isn’t full of many recognizable names. It was a good year for airlines indeed. But that doesn’t mean there aren’t plenty for us to discuss. I worked with … Read the post
Holiday-Travel Hacks – The Glenlivet – The Cask
I didn’t know that The Glenlivet scotch (and yes, it’s “The” Glenlivet) had a lifestyle app, but now I know. The Cask reached out to me to give them some tips for a holiday travel piece. I think it came out quite … Read the post
The new year is almost here. We’ve looked back at your 2014 predictions, so now it’s time to look forward to 2015. What’s going to happen?
At the end of last year, I put a topic up for you all to make your predictions for the airline industry in 2014. Let’s take a look and see how many of them panned out.
The Battle for Seattle and Alaska’s Future
- Elliott
If I had a nickel for every time South African Airways needed a turnaround… well, I’d still have less than a dollar, but the point is that this is not an uncommon occurrence. South African has been a mess for pretty much as long as I can remember, and once … Read the post
In the Trenches: Customers Who No Longer Use Us – Small Business Center
This week I take a look at how we think about dealing with Cranky Concierge customers who used us last year but haven’t this year.
With the news that relations are finally thawing between the US and Cuba, you know airlines are starting to drool over the possibilities. There are already a bunch of charters between the US and Cuba today, but as things liberalize, we’ll see sustained scheduled service. I’m expecting we’ll eventually see … Read the post
As we get toward the end of the year, I thought it would be fun to dig in to airline operational data and see just what kind of year everyone has had. Using the data from masFlight.com, I pulled together on-time and cancellation performance for all the big US … Read the post
Alaska is an airline on a tear right now. It’s posting record profits while expanding fairly quickly, not a combination that you often see. But what’s really interesting is that Alaska has effectively been pushed into this position by Delta’s attempt at a Seattle hub. And that nudge was apparently … Read the post
Last week I wrote about Delta’s cabin rebranding efforts, but I failed to really grasp something that is likely going to become a big issue. The lowest fare, Basic Economy, is going to roll out into more markets and become much more restrictive. It’s structured in a way that … Read the post
Fixing the Problems at LAX – PBS Studio SoCal
I sat down for a half hour discussion about some of the issues surrounding LAX. It was a fun discussion that first aired last night at 7p. I haven’t seen it yet, so hopefully they got my good side…