2014
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Apparently Travel With Kids Gets Worse Before It Gets Better (Trip Report)
Words cannot explain how much I was dreading this trip. I’ve had trouble with my son on airplanes before, but with him…
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Airlines We Lost 2014
It’s that time of the year again where we look back and review all of our fallen comrades. This year, the list…
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Cranky on the Web – Travel Tips for Scotch Drinkers, Billions at LAX, More
Holiday-Travel Hacks – The Glenlivet – The Cask I didn’t know that The Glenlivet scotch (and yes, it’s “The” Glenlivet) had a…
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Topic of the Week: Your Predictions for 2015
The new year is almost here. We’ve looked back at your 2014 predictions, so now it’s time to look forward to 2015.…
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American, Caifornia Pacific, Delta, Family Airlines, Frontier, People Express, Southwest, United, US AirwaysReviewing Your 2014 Predictions
At the end of last year, I put a topic up for you all to make your predictions for the airline industry…
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A Brief and Confusing History of the Mess That Is South African Airways, An Airline That Wants Etihad’s Help to Survive
If I had a nickel for every time South African Airways needed a turnaround… well, I’d still have less than a dollar,…
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Cranky on the Web – Customers From the Past
In the Trenches: Customers Who No Longer Use Us – Small Business Center This week I take a look at how we…
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Topic of the Week: Cuba is Coming
With the news that relations are finally thawing between the US and Cuba, you know airlines are starting to drool over the…
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Reviewing 2014 Operational Performance: Delta is the Undisputed Heavyweight Champion
As we get toward the end of the year, I thought it would be fun to dig in to airline operational data…
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Alaska Airlines Tweaks Its Product for Longer Haul Flying
Alaska is an airline on a tear right now. It’s posting record profits while expanding fairly quickly, not a combination that you…
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Delta’s Basic Economy is Going to Generate a Ton of Complaints, Leave Money on the Table
Last week I wrote about Delta’s cabin rebranding efforts, but I failed to really grasp something that is likely going to become…
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Cranky on the Web – Fixing LAX, Finding Healthcare
Fixing the Problems at LAX – PBS Studio SoCal I sat down for a half hour discussion about some of the issues…