2013
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Next Level of American/US Airways Management Team is Much More Balanced
Over the last week or so, we’ve seen announcements from just about everyone in the new American/US Airways leadership team talking about…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits…
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Checking In On Alaska Airlines (Not Literally)
It has been a very long time since I wrote about Alaska, and that’s a shame. After all, the airline has been…
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Cranky on the Web (July 15 – 19)
I’m excited to announce that I’ve been named to the Conde Nast Traveler Top Travel Specialist list for 2013 for urgent airline…
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Topic of the Week: The Coolest Looking Winglet
We’ve seen all different kinds of winglets over the years, but the new scimitar winglet United has started installing this week is…
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JetBlue Trials Five Fresh Food Options On Board, I Taste Them All
Way back in 2010, JetBlue rolled out a bunch of snack boxes, and I was less than impressed. JetBlue is an airline…
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Allegiant Struggles In Hawai’i, Tries a Different Approach
Allegiant’s start of service in Hawai’i has been anything but smooth sailing. There have been repeated operational issues with the airline’s 757s…
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New FAA Rule Will Hurt Small City Air Service
Small airports have lost a lot of service over the last several years, and a new rule by the Federal Aviation Administration…
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Cranky on the Web (July 6 – 12)
Asiana Airlines Crash Lands at SFO, No Fatalities but Airport Closed, Call Your Airline for Delays and Info – Conde Nast Daily…
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SOLD OUT: Sign Up to Dine on a Pan Am 747 Today at 9a Pacific Time
Update @ 10a: It took less than an hour, but we sold this one out already. The excellent response tells me that…
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A Vastly Improved American Experience on the 777-300ER (Trip Report)
The last time I flew American in Business Class, it was on a tired old 767 with inadequate seats. So when American…
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American/US Airways Merger-Bashing Relies on Inaccurate Assumptions and Bad Information
Over the last couple weeks, there has been a lot of talk about how the American-US Airways merger is a bad idea.…